If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay were a clean and comfortable room, good food that was served in a reasonable time and warm and friendly hotel staff that made you feel welcomed and "at home." If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was as well. It truly became "your home away from home."

The secret to making sure that good customer service happens time and time again, starts with our staff and our company goals. As an Employer of Choice we are committed to making sure that we provide our employees with great "internal customer service" so that they are more inclined to give great "external customer service" to our valued Guests who choose us over the many other hotels and motels.

Consequently, we at the Heritage Inn have strived to capture the importance of what we believe in the following combined Mission and Vision Statement which uses the name of our company as an acronym to help us remember it.

"Isn’t it time for a …

Experience where

Respect and

Integrity are performed by a

Team that has

Accountability and strives for

Growth and

Enthusiasm?"

…in other words, "Real people giving real value!"