Job Application

Housekeeping Manager/Supervisor - Full-time

Location: Cranbrook, BC

This position will include: 

Participates in annual budget process for the Housekeeping department.

Implement and provide ongoing evaluation of the hotel standards and work performance procedures for the housekeeping and laundry departments.

Thoroughly inspect a minimum of 10% of all rooms cleaned each day.

Monitor assigned areas through inspection rounds to ensure that quality standards and departmental policies are being met.

Hire, train and supervise all Housekeeping and Laundry staff and provide effective ongoing training for all new and existing staff as determined in the evaluation process.

Ensure work areas, equipment and laundry facilities are kept functional and orderly at all times.

Conduct performance evaluations of department staff and department staff meetings.

Respond to guest concerns and complaints quickly and efficiently.

Coordinate daily activities and schedules of all department staff.

Ensure all new employees are properly orientated and all necessary paperwork is on file prior to their first day of work.

Keep work areas stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department.

Attend department head meeting as required.


Who we are looking for:

Shift and weekend work is required

Must be able to stand for long periods of time

Must wear a uniform as per hotel standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

Must have well-groomed appearance at all times

Ability to work cooperatively with all hotel employees

Must know how to operate and perform routine maintenance on equipment in housekeeping and laundry department

Must have physical stamina to maintain a rigorous pace of work

May require some knowledge of basic computer operation

Apply safe work practices where established

Housekeeping Certification may be required


Skill Requirements:

Excellent written and oral communication skills

Excellent organizational and supervisory skills

Must have the ability to handle and solve customer related concerns and complaints


Knowledge and Training:

Must know all company policies, procedures, amenities and services

Extensive knowledge of provincial labour standards regulations

Extensive knowledge of WCB regulations

Recruitment, Training and Evaluation

Short and Long-Term Planning

Guest Relations

Team Development

Policy and Procedure Implementation


Staff Coordination

Problem Solving

Discipline Maintenance and Conflict Resolution

Cost Control

Complete knowledge of WHMIS program


Industry Experience:

Previous experience as an assistant Housekeeping Manager may be a substitute for some educational requirements.


Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Application Form

Cranbrook, BC
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