This position will include:
Participates in annual budget process for the Housekeeping department.
Implement and provide ongoing evaluation of the hotel standards and work performance procedures for the housekeeping and laundry departments.
Thoroughly inspect a minimum of 10% of all rooms cleaned each day.
Monitor assigned areas through inspection rounds to ensure that quality standards and departmental policies are being met.
Hire, train and supervise all Housekeeping and Laundry staff and provide effective ongoing training for all new and existing staff as determined in the evaluation process.
Ensure work areas, equipment and laundry facilities are kept functional and orderly at all times.
Conduct performance evaluations of department staff and department staff meetings.
Respond to guest concerns and complaints quickly and efficiently.
Coordinate daily activities and schedules of all department staff.
Ensure all new employees are properly orientated and all necessary paperwork is on file prior to their first day of work.
Keep work areas stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department.
Attend department head meeting as required.
Who we are looking for:
Shift and weekend work is required
Must be able to stand for long periods of time
Must wear a uniform as per hotel standards
Some physical labour and heavy lifting is required
Must be able to perform efficiently under pressure and within time restraints
Must be honest and trustworthy
Must have well-groomed appearance at all times
Ability to work cooperatively with all hotel employees
Must know how to operate and perform routine maintenance on equipment in housekeeping and laundry department
Must have physical stamina to maintain a rigorous pace of work
May require some knowledge of basic computer operation
Apply safe work practices where established
Housekeeping Certification may be required
Excellent written and oral communication skills
Excellent organizational and supervisory skills
Must have the ability to handle and solve customer related concerns and complaints
Knowledge and Training:
Must know all company policies, procedures, amenities and services
Extensive knowledge of provincial labour standards regulations
Extensive knowledge of WCB regulations
Recruitment, Training and Evaluation
Short and Long-Term Planning
Policy and Procedure Implementation
Discipline Maintenance and Conflict Resolution
Complete knowledge of WHMIS program
Previous experience as an assistant Housekeeping Manager may be a substitute for some educational requirements.
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.