Why We Believe What We Believe
If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed. If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was.
The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company. We are committed to making sure that you are provided with great “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.
Our Current Job Openings
This position will include:
Coordinate weekly functions with the Chef/Kitchen Manager
Hire, train and supervise all Banquet / Catering staff and provide effective ongoing training for all new and existing staff
Ensure all new employees are properly orientated and all necessary paperwork is on file prior to their first day of work.
Follow up with each function to confirm any changes, updates, guaranteed numbers or other pertinent information
Schedule Banquet / Catering staff to provide efficient service for each function.
Ensures all functions are appropriately billed at the conclusion of each function.
Requisition as necessary appropriate liquor, supplies, etc. for each function.
Respond to guest concerns and complaints quickly and efficiently.
Ensure work areas, equipment and catering facilities are kept clean, functional and orderly at all times reporting any deficiencies as necessary.
Who we are looking for:
Must have well-groomed appearance at all times
Ability to work cooperatively
Must have physical stamina to maintain a rigorous pace of work
Apply safe work practices where established
Shift and weekend work is required
Must be able to stand for long periods of time
Must abide by the dress code standards
Some physical labour and heavy lifting is required
Must be able to perform efficiently under pressure and within time restraints
Must be honest and trustworthy
Excellent organizational skills
Must have the ability to handle and solve customer related concerns and complaints (and report to management as necessary)
Knowledge and Training:
Extensive knowledge of provincial labour standards regulations
Extensive knowledge of WCB regulations
General knowledge of tourism industry and attractions in the immediate area
Knowledge of basic computer operation
Training and Evaluation
Policy and Procedure Implementation
Previous food and beverage service experience
Previous supervisory experience
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.