Hotel Check-In: 4:00 pm
Early check-in requests are subject to availability and are not guaranteed. Approved requests may be subject to additional fees.
If you arrive before check-in time (4:00 pm), we can hold your bags while you relax in the public area of the hotel or explore the local area until your room is available.
Hotel Check-Out: 11:00 am
Late check-out must be requested and approved by the hotel prior to departure. Requests are subject to availability and are not guaranteed. Additional fees may apply.
Reservations:
Registered guest must be at least 18 years of age or older to book a room.
The credit card used to guarantee the reservation must be presented at check-in by the registered guest, along with valid government-issued photo identification. The name on the credit card and photo identification must match the name on the reservation.
Guarantee Policy:
Reservations must be guaranteed by providing a major credit card (Visa, MasterCard or American Express) at the time of booking. Name on the credit card used to guarantee the reservation must match name used for reservation. *Cash, Debit, MasterCard Debit and Visa Debit cannot be used at our hotels for guaranteeing a reservation, damage deposits or incidental charges*
Payment & Pre-Authorization:
At check-in, a pre-authorization (temporary hold) of $250 CAD plus the estimated cost of your stay, including applicable taxes and fees, will be placed on your credit card. This is not a charge. The hold will be released after departure, subject to your financial institution's processing times.
Heritage Inn Hotels accepts Visa, Mastercard and American Express credit cards. Debit cards, Visa Debit, Mastercard Debit and cash cannot be used to guarantee reservations or for pre-authorizations required at check-in. Debit and cash may be accepted for payment of the final bill at check-out, subject to hotel policy.
Heritage Inn Hotels reserves the right to verify the validity of the payment method used for the reservation and may request additional identification or payment verification prior to arrival or at check-in.
At check-out the hotel will release the hold (pre-authorization) on your credit card and process final room charges. Once we release the hold (pre-authorization) it may take 3-5 business days to return to your card, possibly even longer, it’s dependent on your credit card company. If you plan on paying with cash or debit for your final room charges at time of check-out, please let the front desk staff know.
A separate deposit and payment policy applies for all group reservations. Please contact the hotel with any questions.
Cancellation & No-Show Policy
Reservations must be cancelled prior to the cancellation deadline stated in your confirmation email. Cancellations received after this deadline, or failure to arrive for your reservation (no-show), will result in the applicable cancellation charge. If you paid in full in advance (a non-refundable rate), we’re unable to refund your stay if your plans change.
Third-Party Payments
Third-party payments must be approved by the hotel before arrival. The cardholder may be required to complete a Credit Card Authorization Form and provide payment through Heritage Inn Hotels' secure payment portal.
Guest Responsibilities (damage, smoking, pets, occupancy)
The registered guest is responsible for the conduct of all occupants and visitors associated with the reservation and for any damage, excessive cleaning, missing items, or violations of hotel policies occurring during the stay.
Additional cleaning charges may apply where a guest room requires cleaning beyond normal housekeeping standards, including but not limited to smoking, unauthorized pets, excessive mess, or damage.
Group Cancellation Policy:
A separate cancellation policy applies for all group reservations. Please contact the hotel with any questions.
Non-Refundable Cancellation Policy:
Any reservation booked under “Non-Refundable, Advanced Purchase or Pre-Paid” requires full pre-payment and is non-cancellable, non-amendable, non-transferable and non-refundable. We will charge the full amount of the reservation to the credit card you used to make this reservation shortly after the reservation is made.
Dog Policy:
Please read more about our Dog Policy here.
Advance reservations for dog-friendly guest rooms must be made prior to arrival, as they are subject to availability. We have a limited number of dog-friendly rooms available at the hotels.
*To guarantee that we can accept your furry friend at check-in, you must phone the hotel to reserve and secure a dog-friendly room prior to arrival.*
Dogs must not be left unattended in the room at any time. An unregistered animal found staying in an undesignated room will result in an additional cleaning fee will be added to your bill and charged to your credit card, plus applicable taxes.
Smoking Policy:
Smoking inside a non-smoking room or inside the hotel will result in an additional cleaning fee that will be added to your bill and charged to your credit card, plus applicable taxes.
Rates and reservation policies are subject to change.
