Careers

Why We Believe What We Believe

If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed.  If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was. 

The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company.  We are committed to making sure that you are provided with great  “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.


Cranbrook, BC

Front Desk Attendant - Part-time

Location: Cranbrook, BC

This position will include:

Answering and directing all calls appropriately and efficiently 

Process and confirm room reservations

Greet, register and assign rooms to arriving guests

Present statement of charges to departing guests and receive payment for services 

Respond to guest’s questions or concerns

Ensure work areas and equipment are kept functional and orderly at all times

 

Who we are looking for:

A hardworking, positive and proactive individual

Ability to work cooperatively

Morning, afternoon, evening and weekend shift work is required

Must be well groomed and willing to wear a uniform as per the hotel dress code standards

Must abide by the dress code standards

Must be honest and trustworthy

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Excellent telephone skills

Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

 

Knowledge and Training:

Knowledge of clerical and basic accounting procedures

Aware of POS systems and basic computer operations

 

Industry Experience:

Minimum one-year previous experience as a front desk attendant

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Housekeeping Manager - Part-time

Location: Cranbrook, BC

This position will include: 

Implement and provide ongoing evaluation of the hotel standards and work performance procedures for the housekeeping and laundry departments.

Thoroughly inspect rooms cleaned each day.

Monitor assigned areas through inspection rounds to ensure that quality standards and departmental policies are being met.

Hire, train and supervise all Housekeeping and Laundry staff and provide effective ongoing training for all new and existing staff as determined in the evaluation process.

Ensure work areas, equipment and laundry facilities are kept functional and orderly at all times.

Conduct performance evaluations of department staff and department staff meetings.

Respond to guest concerns and complaints quickly and efficiently.

Coordinate daily activities and schedules of all department staff.

Keep work areas stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department.

 

Who we are looking for:

Shift and weekend work is required

Must be able to stand for long periods of time

Must wear a uniform as per hotel standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

Must have well-groomed appearance at all times

Ability to work cooperatively with all hotel employees

Must know how to operate and perform routine maintenance on equipment in housekeeping and laundry department

Must have physical stamina to maintain a rigorous pace of work

May require some knowledge of basic computer operation

Apply safe work practices where established

Housekeeping Certification may be required

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational and supervisory skills

Must have the ability to handle and solve customer related concerns and complaints

 

Knowledge and Training:

Extensive knowledge of provincial labour standards regulations

Extensive knowledge of WCB regulations

Recruitment, Training and Evaluation

Short and Long-Term Planning

Guest Relations

Team Development

Policy and Procedure Implementation

Delegation

Staff Coordination

Problem Solving

Discipline Maintenance and Conflict Resolution

Complete knowledge of WHMIS program

 

Industry Experience:

Previous experience as an assistant Housekeeping Manager is an asset

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

High River, AB

Night Auditor - Part-time

Location: High River, AB

This position will include:

Answering and directing all calls appropriately and efficiently

Process and confirm room reservations

Greet, register and assign rooms to arriving guests

Present statement of charges to departing guests and receive payment for services 

Respond to guest’s questions or concerns

Ensure work areas and equipment are kept functional and orderly at all times

Full time hours can be offered however you must be willing to do/learn other front desk shifts or aspects of the hotel

 

Who we are looking for:

A hardworking, positive and proactive individual

Ability to work cooperatively

Night shift and weekend work is required

Must be well groomed and willing to wear a uniform as per the hotel dress code standards

Must abide by the dress code standards

Must be honest and trustworthy

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Excellent telephone skills

Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

 

Knowledge and Training:

Knowledge of clerical and basic accounting procedures

Aware of POS systems and basic computer operations

 

Industry Experience:

Previous experience in hospitality is an asset

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Maintenance Assistant - Part-time

Location: High River, AB

This position will include:

Respond to guest concerns and complaints quickly and efficiently. 

Ensure that all maintenance requests are dealt with immediately. 

Ensure that all the interior and exterior areas of the hotel are kept clean and safe at all times. 

Pick up materials required to carry out repairs on the hotel equipment and buildings, with the General Manager’s approval. 

Ensure cleanliness and chemical upkeep of the pool and hot tub within Provincial Health and Safety regulations. 

Keep the maintenance shop organized and stocked with the minimum requirements of light bulbs, batteries and other basic maintenance items used on a regular basis. 

Keep boiler and electrical rooms clean, safe and unobstructed at all times. 

Keep all the hotel equipment in good and safe working order.

Perform any other job-related duties as assigned by the Maintenance Manager. 

 

Who we are looking for:

Must have physical stamina to maintain a rigorous pace of manual work 

Must have the ability to work cooperatively with all other hotel employees 

Must be available or have alternative contact in place on a 24-hour basis 

Shift and weekend work is required 

Must be able to stand for long periods of time

Must wear a uniform as per hotel standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints 

Must be honest and trustworthy

Must maintain a well-groomed appearance at all times 

Apply safe work practices where applicable 

 

Skill Requirements: 

Must have the ability to safely operate a wide range of power and hand tools

Excellent written and oral communication skills

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and complaints and report to management as necessary 

Knowledge and Training: 

Complete knowledge of WHMIS program

General knowledge of tourism industry and attractions in the immediate area 

May require knowledge of basic computer operation 

 

Industry Experience: 

A minimum of two years experience in maintenance related position. 

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Line Cook - Part-time

Location: High River, AB

This position will include:

Preparing food orders as quickly and efficiently as possible

Keep work area stocked, organized and clean at all times

Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary

Prepare and issue products requested by requisition for other departments

Ensure fridges, freezers, storerooms and areas where food is stored are kept secure

When beginning your shift, refer to the kitchen logbook and inquire about soup of the day, specials or functions and prepare accordingly

Assist with receiving and proper storage of all deliveries

Perform any other job-related duties assigned by the supervisor

 

Who we are looking for:

Must have well-groomed appearance at all times

Ability to work cooperatively

Must know how to operate and perform routine maintenance on equipment located in the kitchen

Must have physical stamina to maintain a rigorous pace of work

Apply safe work practices where established

Shift; evening and weekend work is required

Must be able to stand for long periods of time

Must abide by the dress code standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

 

Knowledge and Training:

Knowledge of WHMIS program

Food Safe Level I certificate is required

 

Industry Experience:

Previous experience in the food industry is an asset.

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Housekeeper - Part-time

Location: High River, AB

This position will include:

Maintaining a neat and clean home for visitors

Taking part in laundry duties are required

Washing floors of guest bathrooms, hallways, lobbies, and other assigned areas as required

Dust and sanitize furniture and clean, polish and sanitize appliances

Vacuum carpeting, area rugs, draperies, upholstered furniture

Clean and sanitize washrooms, fixtures and surfaces

Wash doors, windows, walls and bathroom ceilings

Maintain all bedroom and bathroom linen and amenities

Perform any other job-related duties assigned by the supervisor

 

Who we are looking for:

Must have well-groomed appearance at all times

Ability to work cooperatively

Must know how to operate and perform routine maintenance on equipment located in the housekeeping department

Must have physical stamina to maintain a rigorous pace of work

Apply safe work practices where established

Shift and weekend work is required

Must be able to stand for long periods of time

Must abide by the dress code standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

 

Knowledge and Training:

Knowledge of WHMIS program

 

Industry Experience:

Previous housekeeping experience is an asset

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted

Pincher Creek, AB

Front Desk Attendant - Part-time

Location: Pincher Creek, AB

This position will include:

Answering and directing all calls appropriately and efficiently 

Process and confirm room reservations

Greet, register and assign rooms to arriving guests

Present statement of charges to departing guests and receive payment for services 

Respond to guest’s questions or concerns

Ensure work areas and equipment are kept functional and orderly at all times

 

Who we are looking for:

A hardworking, positive and proactive individual

Ability to work cooperatively

Morning, afternoon, evening and weekend shift work is required

Must be well groomed and willing to wear a uniform as per the hotel dress code standards

Must abide by the dress code standards

Must be honest and trustworthy

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Excellent telephone skills

Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

 

Knowledge and Training:

Knowledge of clerical and basic accounting procedures

Aware of POS systems and basic computer operations

 

Industry Experience:

Minimum one-year previous experience as a front desk attendant

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Cook - Part-time

Location: Pincher Creek, AB

This position will include:

Preparing food orders as quickly and efficiently as possible

Keep work area stocked, organized and clean at all times

Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary

Prepare and issue products requested by requisition for other departments

Ensure fridges, freezers, storerooms and areas where food is stored are kept secure

When beginning your shift, refer to the kitchen logbook and inquire about soup of the day, specials or functions and prepare accordingly

Assist with receiving and proper storage of all deliveries

Perform any other job-related duties assigned by the supervisor

 

Who we are looking for:

An individual who has a love for preparing and cooking delicious food

Must have well-groomed appearance at all times

Ability to work cooperatively

Eager to learn and ambitious to want to work towards progressing within the company

Must know how to operate and perform routine maintenance on equipment located in the kitchen

Must be energetic and have physical stamina to maintain a rigorous pace of work

Apply safe work practices where established

Shift, evening and weekend work is required

Must be able to stand for long periods of time

Must abide by the dress code standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

 

Knowledge and Training:

Knowledge of WHMIS program

Food Safe Level I certificate is required

 

Industry Experience:

Minimum of 1-year previous experience in the food industry

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

 

Housekeeping Manager - Part-time

Location: Pincher Creek, AB

This position will include: 

Implement and provide ongoing evaluation of the hotel standards and work performance procedures for the housekeeping and laundry departments.

Thoroughly inspect rooms cleaned each day.

Monitor assigned areas through inspection rounds to ensure that quality standards and departmental policies are being met.

Hire, train and supervise all Housekeeping and Laundry staff and provide effective ongoing training for all new and existing staff as determined in the evaluation process.

Ensure work areas, equipment and laundry facilities are kept functional and orderly at all times.

Conduct performance evaluations of department staff and department staff meetings.

Respond to guest concerns and complaints quickly and efficiently.

Coordinate daily activities and schedules of all department staff.

Keep work areas stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department.

 

Who we are looking for:

Shift and weekend work is required

Must be able to stand for long periods of time

Must wear a uniform as per hotel standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

Must have well-groomed appearance at all times

Ability to work cooperatively with all hotel employees

Must know how to operate and perform routine maintenance on equipment in housekeeping and laundry department

Must have physical stamina to maintain a rigorous pace of work

May require some knowledge of basic computer operation

Apply safe work practices where established

Housekeeping Certification may be required

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational and supervisory skills

Must have the ability to handle and solve customer related concerns and complaints

 

Knowledge and Training:

Extensive knowledge of provincial labour standards regulations

Extensive knowledge of WCB regulations

Recruitment, Training and Evaluation

Short and Long-Term Planning

Guest Relations

Team Development

Policy and Procedure Implementation

Delegation

Staff Coordination

Problem Solving

Discipline Maintenance and Conflict Resolution

Complete knowledge of WHMIS program

 

Industry Experience:

Previous experience as an assistant Housekeeping Manager is an asset

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Head Chef/Kitchen Manager - Full-time

Location: Pincher Creek, AB

This position will include:

Answering and directing all calls appropriately and efficiently 

Process and confirm room reservations

Greet, register and assign rooms to arriving guests

Present statement of charges to departing guests and receive payment for services 

Respond to guest’s questions or concerns

Ensure work areas and equipment are kept functional and orderly at all times

 

Who we are looking for:

A hardworking, positive and proactive individual

Ability to work cooperatively

Morning, afternoon, evening and weekend shift work is required

Must be well groomed and willing to wear a uniform as per the hotel dress code standards

Must abide by the dress code standards

Must be honest and trustworthy

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Excellent telephone skills

Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

 

Knowledge and Training:

Knowledge of clerical and basic accounting procedures

Aware of POS systems and basic computer operations

 

Industry Experience:

Minimum one-year previous experience as a front desk attendant

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Taber, AB

Cook - Part-time

Location: Taber, AB

This position will include:

Preparing food orders as quickly and efficiently as possible

Keep work area stocked, organized and clean at all times

Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary

Prepare and issue products requested by requisition for other departments

Ensure fridges, freezers, storerooms and areas where food is stored are kept secure

When beginning your shift, refer to the kitchen logbook and inquire about soup of the day, specials or functions and prepare accordingly

Assist with receiving and proper storage of all deliveries

Perform any other job-related duties assigned by the supervisor

 

Who we are looking for:

An individual who has a love for preparing and cooking delicious food

Must have well-groomed appearance at all times

Ability to work cooperatively

Eager to learn and ambitious to want to work towards progressing within the company

Must know how to operate and perform routine maintenance on equipment located in the kitchen

Must be energetic and have physical stamina to maintain a rigorous pace of work

Apply safe work practices where established

Shift, evening and weekend work is required

Must be able to stand for long periods of time

Must abide by the dress code standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

 

Knowledge and Training:

Knowledge of WHMIS program

Food Safe Level I certificate is required

 

Industry Experience:

Minimum of 1-year previous experience in the food industry

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.