The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring! Please only apply if you are in the area.

What You Will Do:

• Answer and direct customer phone calls professionally and efficiently
• Process and confirm room reservations
• Greet, register, and assign rooms to arriving guests
• Present statements of charges to departing guests
• Receive payment for services
• Perform daily reporting using computerized and manual systems
• Answer inquiries regarding guest services and registration by e-mail, telephone, or in-person
• Ensure work areas are stocked and orderly at all times
• Maintain the daily reconciliation of online reservations

Who We Are Looking For:

• Someone with a positive, proactive, and caring attitude
• Works cooperatively with others
• Cares for their professional appearance and follows dress code standards
• Someone who is punctual, organized, and reliable
• Someone who is available evening and nights, as well as weekends

Skill Requirements:

• Excellent written and oral communication skills
• Strong organizational skills
• Exceptional customer service skills
• Posses the ability to handle and resolve customer related concerns and report them to a supervisor when necessary

Knowledge and Training:

• Knowledge of clerical and basic accounting procedures
• Aware of POS systems and basic computer operations

Industry Experience:

Previous experience in hospitality is an asset.

Other:

Benefits also include discounted hotel stays and wholesale purchasing.

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

The Role:

Reporting to the VP Operations, the Hotel General Manager is responsible for overseeing the day-to-day operations and management of the hotel. The General Manager is a natural leader who makes sure their staff is providing excellent customer service while ensuring the hotel’s profitability. Shift and weekend work is a requirement of the position.

The main responsibilities of the position include the planning, organizing, and directing of all hotel operations and services, including F&B, housekeeping, maintenance, and front of house.

Responsibilities:

• Leading, planning, organizing, and directing of hotel services, including front desk, meetings, banquet, food & beverage, sales, housekeeping, maintenance, and accounting
• Ensuring excellent customer service to all guests
• Maximizing profitability through revenues, cost, and labour control by overseeing revenues and expenses while working within budgets
• Participating in sales and revenue strategies
• Assisting in the development of the annual budget and business and marketing plans in order to implement and monitor them
• Participating in local and regional sales and marketing efforts
• Developing and maintaining business through rapport and connection within the local community

Who We Are Looking For:

You are a hardworking, knowledgeable, and proactive management professional with a minimum of 5 years experience within the hospitality and/or customer service industry. You have had 3-5 years in a management position.

You are a hands-on and detail oriented leader and team player with a willingness to learn and related past experience. You have enjoyed a progressive career path within the industry and may have relevant certifications.

You have an understanding and knowledge of Provincial Labour standards and regulations, WCB regulations, and OHS programs.

In addition to being well organized with excellent written and oral communication skills, you can demonstrate a track record of providing superior leadership and customer service through honesty, integrity, and strong interpersonal skills. Financial planning and budgeting experience will be considered an asset.

Compensation:

The compensation and benefits package will commensurate with your experience. Details will be discussed in the interview process. Benefits also include wholesale purchasing.

Next Steps:

If you meet the qualifications and believe this is the right fit for you, please apply. If we believe you meet the qualifications, you will be contacted directly.

We encourage all interested applicants to consider this excellent opportunity, but please note only those with closely aligned skills and experience will be contacted for an interview.

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

What You Will Do:

• Demonstrate a thorough knowledge of food and beverage items.
• Serve and ensure guests meals are pleasant and enjoyable.
• Clear, wipe, and reset tables and chairs to proper settings after guests leave.
• Deliver room service orders to guests.
• Serve alcoholic beverages.
• Handle financial transactions and reconciliations.

We Are Looking For Someone Who:

• Is a hardworking, positive, and proactive individual.
• Is available for weekend and evening work.
• Has excellent organization and communication skills.
• Cares about their professional appearance and follows uniform and dress code standards.
• Is able to perform efficiently under pressure.
• Has complete familiarity with operation of POS systems.
• Has knowledge of provincial liquor regulations.

Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.

Heritage Inn Hotel & Convention Centre is hiring!

The Role:

Reporting to the VP Operations, the Hotel General Manager is responsible for overseeing the day-to-day operations and management of the hotel. The General Manager is a natural leader who makes sure their staff is providing excellent customer service while ensuring the hotel’s profitability. Shift and weekend work is a requirement of the position.

The main responsibilities of the position include the planning, organizing, and directing of all hotel operations and services, including F&B, housekeeping, maintenance, and front of house.

Responsibilities:

• Leading, planning, organizing, and directing of hotel services, including front desk, meetings, banquet, food & beverage, sales, housekeeping, maintenance, and accounting
• Ensuring excellent customer service to all guests
• Maximizing profitability through revenues, cost, and labour control by overseeing revenues and expenses while working within budgets
• Participating in sales and revenue strategies
• Assisting in the development of the annual budget and business and marketing plans in order to implement and monitor them
• Participating in local and regional sales and marketing efforts
• Developing and maintaining business through rapport and connection within the local community

Who We Are Looking For:

You are a hardworking, knowledgeable, and proactive management professional with a minimum of 5 years experience within the hospitality and/or customer service industry. You have had 3-5 years in a management position.

You are a hands-on and detail oriented leader and team player with a willingness to learn and related past experience. You have enjoyed a progressive career path within the industry and may have relevant certifications.

You have an understanding and knowledge of Provincial Labour standards and regulations, WCB regulations, and OHS programs.

In addition to being well organized with excellent written and oral communication skills, you can demonstrate a track record of providing superior leadership and customer service through honesty, integrity, and strong interpersonal skills. Financial planning and budgeting experience will be considered an asset.

Compensation:

The compensation and benefits package will commensurate with your experience. Details will be discussed in the interview process. Benefits also include wholesale purchasing.

Next Steps:

If you meet the qualifications and believe this is the right fit for you, please apply. If we believe you meet the qualifications, you will be contacted directly.

We encourage all interested applicants to consider this excellent opportunity, but please note only those with closely aligned skills and experience will be contacted for an interview.

The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is Hiring!

What You Will Do:

• Preparing food orders as quickly and efficiently as possible
• Setting up bussing and sorting stations
• Washing and sanitizing dishes
• Relocating clean dishes and cookware to designated areas
• Keeping the work area stocked, organized, and clean at all times
• Ensuring work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
• Preparing and issuing meals or products requested by other departments
• Ensuring fridges, freezers, storerooms, and areas where food is stored are kept secure and sanitized
• Referring to the kitchen logbook and keeping updated on specials, soup of the day, and functions at the hotel
• Receiving deliveries
• Performing any other job-related duties assigned by the kitchen manager or Sous Chef

We Are Looking For Someone Who:

• Is a hardworking, positive, and proactive individual
• Is able to perform efficiently under pressure and within time restraints
• Cares about their professional appearance and follows uniform and dress code standards
• Works cooperatively with others
• Is able to work evenings and weekends when required
• Applies safe work practices and is aware of food handing laws and requirements
• Has excellent organizational skills

Please Be Aware:

• The job requires a repetitive and quick pace of work
• The job may require standing for long periods of time
• Some physical labour and heavy lifting is required

Knowledge and Training:

• Knowledge of the WHMIS program

Thank you to all applicants for their interest in this opportunity, but only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is hiring!

What You Will Do:

• Reporting to the hotel's General Manager, supervise and coordinate all maintenance tasks within the hotel.
• Ensure that all the interior and exterior areas of the hotel are kept safe at all times.
• Carry out repairs on the hotel equipment and buildings.
• Order and pick up materials, when required.
• Ensure that all maintenance requests are dealt with immediately.
• Respond to guest concerns quickly and efficiently.
• Coordinate daily activities and schedules of all maintenance staff.
• Ensure cleanliness and chemical upkeep of the pool and hot tub within Provincial Health and Safety regulations.
• Keep the maintenance shop organized and stocked.
• Keep the boiler and electrical rooms clean, safe, and unobstructed at all times.
• Inform the General Manager of all deficiencies that could result in issues.
• Inform Front Desk staff immediately of all out of order guest rooms (OOO) and any current or upcoming maintenance projects that could jeopardize hotel guests.
• Obtain quotes and coordinate the activities of outside contractors.
• Attend department head meetings as required.
• Ensure that safe work practices are being followed.
• Establish and follow a schedule weekly, monthly, and annual preventative maintenance.
• Keep a detailed log book on all daily activities and observations.

We Are Looking For Someone Who:

• Applies safe work practices.
• Cares about their professional appearance and follows uniform and dress code standards.
• Is able to perform efficiently under pressure and within time restraints.
• Is available for shift and weekend work.
• Is available - or have alternative contact in place - on a 24 hour basis.
• Works cooperatively with others.

Skill Requirements:

• Can safely operate a wide range of power and hand tools.
• Excellent written and oral communication skills.
• Great organizational skills.
• Strong customer service abilities.

Knowledge and Training:

• Complete knowledge of WHMIS program.
• General knowledge of tourism industry and attractions in the immediate area.
• May require knowledge of basic computer operation.

Please Be Aware:

• The job requires a rigorous pace of manual work.
• May require long periods of standing.
• Some physical labour and heavy lifting is required.

Industry Experience:

• A minimum of one year experience in a maintenance related position.
• Hotel and/or Management experience an asset.

Thank you to all those who apply; those being considered for an interview will be contacted directly.

The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is hiring!

What You Will Do:

• Implement the hotel standards within the housekeeping and laundry departments.
• Monitor and evaluate work performance and procedures for the departments.
• Thoroughly inspect rooms cleaned each day.
• Perform inspection rounds to ensure that policies are being met.
• Assist with the hiring and training of the Housekeeping and Laundry staff.
• Ensure work areas, equipment, and laundry facilities are kept functional and orderly.
• Conduct department staff meetings.
• Respond to guest concerns quickly and efficiently.
• Coordinate schedules and tasks of staff.
• Keep work areas stocked and organized as defined by the task list and cleaning schedules.

We Are Looking For Someone Who:

• Is available for shift and weekend work.
• Cares about their professional appearance and follows uniform and dress code standards.
• Is able to perform efficiently under pressure and within time restraints.
• Works cooperatively with others.
• Has knowledge of and experience with operating and performing routine maintenance on equipment in the housekeeping and laundry departments.
• Demonstrates knowledge of basic computer operation.
• Applies safe work practices.

Skill Requirements:

• Excellent written and oral communication skills.
• Exceptional organizational and supervisory skills.
• Must have the ability to handle and solve customer related concerns.
• Able to perform short and long term planning.
• Strong customer service skills.
• Other skills include: Team Development, Policy and Procedure Implementation, Delegation, Problem Solving, Discipline Maintenance, and Conflict Resolution.

Knowledge and Training:

• Knowledge of provincial labour standards regulations.
• Knowledge of WCB regulations.
• Experience with Recruitment, Training, and Evaluation.
• Complete knowledge of WHMIS program

Please Be Aware:

• The job includes standing for long periods of time.
• Some physical labour and heavy lifting is required.

Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is looking for lounge servers to join our team!

About Us: At the Heritage Inn Hotel, we believe in creating memorable experiences for our guests. Our lounge is a cozy and welcoming haven where guests can unwind, socialize, and savor delicious food and drinks. We take pride in our commitment to exceptional service and a warm, friendly atmosphere.

What You Will Do:

• Greet guests with a warm and friendly demeanour.
• Take food and beverage orders accurately.
• Recommend menu items and specials.
• Deliver food and drinks promptly and efficiently.
• Ensure guests have an exceptional dining experience.
• Handle guest inquiries and concerns.
• Collaborate with colleagues to maintain smooth service.
• Assist in setting-up and cleaning tables in the lounge area.
• Maintain a thorough knowledge of our menu and drink offerings.

We Are Looking For Someone Who:

• Has previous experience in a similar role.
• Demonstrates exceptional customer service skills.
• Has strong communication and interpersonal abilities.
• Demonstrates attention to detail and a focus on guest satisfaction.
• Has a positive attitude and a team player mentality.
• Has a Food Safe Certification (or the willingness to obtain).
• Has a ProServe Certification (or the willingness to obtain).

Please Be Aware:

• This is a fast-paced job that entails multi-tasking.
• This job requires standing for long periods of time.

Thank you to all candidates who apply; only those considered for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre in Saskatoon, Saskatchewan is hiring!

What You Will Do:

• Oversee the daily operations of the front desk.
• Manage and schedule staff, handle guest inquiries and concerns, and ensure the front desk area is organized and welcoming.
• Train front desk staff based on outline hotel policies and standards.
• Supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and concerns effectively, and following proper procedures.
• Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
• Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
• Manage the hotel's check-in and check-out process, ensuring guests have a smooth and pleasant experience.
• Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
• Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
• Monitor and manage the hotel's budget and expenses related to front desk operations.
• Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

We Are Looking For Someone Who Has:

• A passion for providing excellent customer service.
• At least 2 years of experience in a front desk management role in the hospitality industry.
• The ability to manage a team effectively.
• Strong communication skills.
• The ability to handle guest inquiries and concerns with patience and professionalism.
• Knowledge of hotel reservation systems and front desk operations.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A Bachelor's degree in Hospitality Management (or a related field) is preferred or 2-4 years front desk / night audit experience.

Other:

• We offer a competitive benefits package, including health insurance.
• Benefits also include meal and room discounts and wholesale purchasing.
• This position includes opportunities for career growth and development.

We would like to thank everyone who applies, but only those being considered for an interview will be contacted directly. 

The Heritage Inn Hotel & Convention Centre in Taber, Alberta is hiring! Please only apply if you live in the area.

What You Will Do:

• Ensure the appropriate set-up of function rooms per the confirmation sheet. (i.e. Linens, glassware, flatware, meeting equipment and supplies, etc.)
• Clean-up after functions
• Provide exceptional customer service to guests
• Deliver food and beverages during functions
• Clear cutlery, glassware, and dishes at appropriate intervals
• Keep the work area stocked, organized, and clean at all times
• Respond to guest concerns quickly and professionally
• Perform any other job-related duties as assigned by the Banquet or Catering Manager

Who We Are Looking For Someone Who:

• Is legally capable of serving alcohol and has their ProServe certification
• Demonstrates a thorough knowledge of the food and beverage menus and their presentation, as well as sides and choices
• Cares for their professional appearance and follows dress code standards
• Applies safe work practices
• Possesses excellent organizational skills
• Performs efficiently under pressure and within time restraints
• Has the ability to handle and solve customer related concerns and report them to the supervisor when necessary

Please Be Aware That:

• Shift and weekend work is required
• The pace of this job can be quick
• This job has time where the candidate is standing for long periods of time
• Some physical labour and heavy lifting is required

Knowledge and Training:

Must be familiar with all the hotel amenities and services; banquet experience is preferred

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.