The Heritage Inn Hotel & Convention Centre is hiring!

Terms of Employment: On Call, Shift, Overtime, Weekend, Day, Evening

Salary: Based on skills and experience

Experience: Previous experience is an asset

Duties Include:

• Operate industrial vacuum cleaners to remove scraps, dirt, heavy debris and other refuse
• Wash windows, interior walls and ceilings
• Empty trash cans and other waste containers
• Sweep, mop, scrub and wax hallways, floors and stairs
• Clean snow and ice from walkways and parking areas
• Cut grass and tend grounds
• Clean and disinfect washrooms and fixtures
• Make adjustments and minor repairs to heating, cooling, ventilating, plumbing and electrical systems, and contact tradespersons for major repairs
• Perform other routine maintenance jobs such as painting and drywall repair
• May water and tend to plants
• May move heavy furniture, equipment and supplies
• Ensure that security and safety measures are in place in the establishment

Benefits include discounted hotel stays and wholesale purchasing.

Apply online or in-person with your resume at the hotel.

The Heritage Inn Hotel & Convention Centre is hiring Line Cooks to join their kitchen team!

This position will include:

• Preparing food orders as quickly and efficiently as possible
• Keep work area stocked, organized and clean at all times
• Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
• Prepare and issue products requested by requisition for other departments
• Ensure fridges, freezers, storerooms and areas where food is stored are kept secure
• When beginning your shift, refer to the kitchen logbook and inquire about soup of the day, specials or functions and prepare accordingly
• Assist with receiving and proper storage of all deliveries
• Perform any other job-related duties assigned by the supervisor

Who we are looking for:

• Must have well-groomed appearance at all times
• Ability to work cooperatively
• Must know how to operate and perform routine maintenance on equipment located in the kitchen
• Must have physical stamina to maintain a rigorous pace of work
• Apply safe work practices where established
• Shift; evening and weekend work is required
• Must be able to stand for long periods of time
• Must abide by the dress code standards
• Some physical labour and heavy lifting is required
• Must be able to perform efficiently under pressure and within time restraints
• Must be honest and trustworthy

Skill Requirements:

• Excellent written and oral communication skills
• Excellent organizational skills
• Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

Knowledge and Training:

• Knowledge of WHMIS program
• Food Safe Level I certificate is required

Industry Experience:

Previous experience in the food industry is an asset.

Benefits include discounted hotel stays and wholesale purchasing.

Salary will be commensurate based on experience and education. Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre is hiring!

Terms of Employment: On Call, Shift, Weekend, Day, Evening

Salary: $15.65/hour

Experience: Previous experience is an asset

Duties Include:

• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Take orders and relay to kitchen and bar staff
• May recommend wines that complement patrons' meals
• Serve food and beverages
• Prepare beverages (bartending)
• May prepare and serve specialty foods at patrons' tables
• Present bill to patrons and accept payment
• Clear and reset tables

Benefits include discounted hotel stays and wholesale purchasing.

Apply online or in-person with your resume at the hotel.

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is currently seeking an experienced and enthusiastic full-time Banquet Manager.

This position will include:

Coordinate weekly functions with the Chef/Kitchen Manager

Hire, train and supervise all Banquet / Catering staff and provide effective ongoing training for all new and existing staff

Ensure all new employees are properly orientated and all necessary paperwork is on file prior to their first day of work.

Follow up with each function to confirm any changes, updates, guaranteed numbers or other pertinent information

Schedule Banquet / Catering staff to provide efficient service for each function.

Ensures all functions are appropriately billed at the conclusion of each function.

Requisition as necessary appropriate liquor, supplies, etc. for each function.

Respond to guest concerns and complaints quickly and efficiently.

Ensure work areas, equipment and catering facilities are kept clean, functional and orderly at all times reporting any deficiencies as necessary.

Who we are looking for:

Must have well-groomed appearance at all times

Ability to work cooperatively

Must have physical stamina to maintain a rigorous pace of work

Apply safe work practices where established

Shift and weekend work is required

Must be able to stand for long periods of time

Must abide by the dress code standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

Skill Requirements:

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and complaints (and report to management as necessary)

Knowledge and Training:

Extensive knowledge of provincial labour standards regulations

Extensive knowledge of WCB regulations

General knowledge of tourism industry and attractions in the immediate area

Knowledge of basic computer operation

Training and Evaluation

Guest Relations

Team Development

Policy and Procedure Implementation

Delegation

Staff Coordination

Industry Experience:

Previous food and beverage service experience

Previous supervisory experience

Job Type: Full-time

Benefits include discounted hotel stays and wholesale purchasing.

The Heritage Inn Hotel & Convention Centre is a family owned and operated chain of small market hotels in Western Canada. Their dedicated team has been providing exceptional leadership within the hospitality industry for many years. This company promotes quality service and prides itself on taking care of great employees. They create an open and supportive working environment with tremendous opportunity for in-depth career, learning, and skill development.

We are looking for a talented, energetic, and proactive Banquet Coordinator to lead our banquet/catering department. The ideal candidate has a passion for hospitality and is interested in learning more about the administrative side of event planning and developing a team. This is an entry level supervisory position offering opportunity for growth and advancement.

As a Banquet Coordinator you will supervise a team of banquet servers and porters, uphold company standards, and have a direct impact on the success of the location.

The Role:

• To direct and control events in the hotel at an excellent level while maintaining and abiding by all company standards, policies and/or procedures.
• Providing leadership, training and mentorship for our banquet team.
• Identifying skill and leadership potential in your crew and developing those exceptional individuals into higher roles within our company.
• Banquet event execution and managing quality assurance.
• Managing clients and customer service, including event quotes, and accounts management
• Banquet Inventory planning and labor control.
• Expert scheduling.
• Attending weekly BEO meetings with the Chef to ensure culinary excellence

Benefits include discounted hotel stays and wholesale purchasing.

The Heritage Inn Hotel & Convention Centre is a family owned operated chain of small market hotels in Western Canada. Their dedicated team has been providing exceptional leadership within the hospitality industry for many years. This company promotes quality service and prides itself on taking care of great employees. They create an open and supportive working environment with tremendous opportunity for in-depth career, learning. and skill development.

This position will include:

• Responsible for the management of all aspects and functions of the F&B department (restaurant, lounge, banquets, kitchen) in accordance with hotel standards
• Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff
• Provides support, training, direction and focus helping staff members gain and attain continuous success
• Develop and execute F&B Service processes, as required
• Ensure excellent customer service

Skill Requirements:

• Accurate and strong data entry and computer skills
• Excellent customer and people skills
• Able to think clearly, quickly, focussed and make concise decisions
• Detail oriented, honest, trustworthy and organized with a positive attitude in a fast paced environment
• Able to prioritize, follow up, maintain confidentiality, work well under pressure
• Goal oriented and able to set goals with clear measurements to obtain them
• Solutions oriented problem solver with the ability to anticipate events
• Take charge, hands-on leader requiring minimal supervision
• Ownership and team mentality
• Physical endurance and ability to withstand strenuous and heavy lifting required at time
• Long periods of standing and moving

Knowledge & Training:

• Minimum 3 -5 years work experience in a F&B management role, preferably within diverse restaurants venues and concepts
• Certification, diploma, degree in Hospitality, F&B equivalent, in lieu of academic trainings, 3 - 5 years in various roles in F&B will be considered
• Smart Serve Certification
• Food Handler Certification
• Computer literate and highly proficient
• Proven ability to manage and understand F&B P&L
• Valid driver's license with own vehicle
• Knowledge of the Cranbrook/Kootenay area, attractions, services and suppliers/vendors
• CPR Certification preferred

Salary will be commensurate based on experience and education. Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Benefits include discounted hotel stays and wholesale purchasing.

Job Type: Full-time

Flexible Language Requirement:

• French not required

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Experience:

• food & beverage management: 3 years (preferred)

Licence/Certification: - Smart Serve (preferred)

The Heritage Inn Hotel & Convention centre is looking for a dishwasher to join their kitchen team!

This position will include:

• Set up bussing and sorting stations
• Wash and sanitize dishes
• Monitor and refill necessary dish washing and cleaning chemicals as required, informing the supervisor of low inventory levels
• Relocate all clean dishes and cookware to designated storage areas
• Sweep and mop floors as required
• Perform any other job related duties assigned by the supervisor

Who we are looking for:

• A hardworking, positive and proactive individual
• Always willing to jump in and help whenever required
• Ability to work cooperatively
• Must have physical stamina to maintain a rigorous pace of work
• Apply safe work practices where established
• Shift and weekend work is required
• Must be able to stand for long periods of time
• Must abide by the dress code standards
• Some physical labour and heavy lifting is required
• Must be able to perform efficiently under pressure and within time restraints
• Must be honest and trustworthy

Skill Requirements:

• Excellent written and oral communication skills
• Excellent organizational skills

Benefits also include discounted hotel stays and wholesale purchasing.

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre is hiring!

Terms of Employment: On Call, Shift, Overtime, Weekend, Day, Evening

Salary: $16.50/hour

Experience: Previous experience is an asset

Duties Include:

• Clean the lobbies, hallways, offices and guest rooms of the hotel
• Sweep, mop, wash, wax and polish floors
• Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
• Make beds, change sheets and distribute clean towels and toiletries
• Attend to guests' requests for extra supplies
• Stock linen closet and supplies area
• Clean, disinfect and polish bathroom fixtures and appliances
• Clean and disinfect public areas
• Pick up debris and empty trash containers
• Wash windows, walls and ceilings.
• Report and store lost and found items
• May provide basic information on facilities
• May handle complaints.

Benefits include discounted hotel stays and wholesale purchasing.

Apply online or in-person with your resume at the hotel.

The Heritage Inn Hotels & Convention Centres is a family-owned independent hotel brand born in the 1970’s with 8 locations in AB, BC & SK. We strive to ensure reliable service, comfort and value to our customers; promote growth and teamwork with our employees and partner and foster collaboration to stimulate and sustain economic and tourism growth within our communities. We are currently looking for a Night Auditor to join our team!

This position will include:

• Answering and directing all calls appropriately and efficiently
• Process and confirm room reservations
• Greet, register and assign rooms to arriving guests
• Present statement of charges to departing guests and receive payment for services
• Perform daily reporting using computerized and manual systems
• Answer enquiries regarding guest services and registration of guests by letter, e-mail, telephone or in person
• Ensure work areas are stocked and equipment is kept functional and orderly at all times
• Responsible for the daily reconciliation of all online reservations

Who we are looking for:

• A hardworking, positive and proactive individual
• Ability to work cooperatively
• Night shift and weekend work is required
• Must be well groomed and willing to wear a uniform as per the hotel dress code standards
• Must abide by the dress code standards
• Must be honest and trustworthy
• Must be reliable, dependable and punctual

Skill Requirements:

• Excellent written and oral communication skills
• Excellent organizational skills
• Excellent telephone skills
• Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

Knowledge and Training:

• Knowledge of clerical and basic accounting procedures
• Aware of POS systems and basic computer operations

Industry Experience:

Previous experience in hospitality is an asset.

Benefits also include discounted hotel stays and wholesale purchasing.

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre, Pincher Creek located at 919 Waterton Avenue, Hwy #6, Box 399, Pincher Creek, Alberta T0K 1W0 is looking for a permanent full-time Kitchen Manager to start immediately.

Terms of Employment:

On Call, Shift, Overtime, Weekend, Day, Evening

Salary Range: $16.10 to $18.50 per hour

Skill Requirements:

Completion of a community college program in food service administration, hotel and restaurant management or related discipline or several years of experience in food preparation or service are required

Duties Include:

• Supervise, coordinate and schedule the activities of dishwashers and staff who prepare, portion and serve food
• Estimate and order ingredients and supplies required for meal preparation and kitchen
• Prepare food orders according to requests from customers
• Establish work schedules and procedures
• Maintain records of stock, repairs, sales and wastage
• Train staff in job duties, and sanitation and safety procedures
• Supervise and check assembly of regular and special menus
• Ensure that food and service meet quality control standards
• May participate in the selection of food service staff and assist in the development of policies, procedures and budgets
• May plan menus and determine related food and labour costs

Work Setting: Hotel & Convention Centre

Work Location Information: City (Urban)

Languages: English

Benefits include discounted hotel stays and wholesale purchasing.

When you apply, please include the following:

• Resume
• Review the summary of the book: The 7 Habits of Highly Effective People” by Stephen Covey and explain which of the 7 factors do you follow with examples.

A summary can be found here:

https://www.oberlo.ca/blog/7-habits-of-highly-effective-people-by-stephen-covey-summary

Heritage Inn Hotel & Convention Centre is a family owned and operated independent chain of small market hotels in Western Canada. We are looking for leaders to be placed in various locations across our chain who want to work in a close knit family business. Ideal candidates care about their work, strive for more, take initiative, are curious, challenge the status quo, embrace change and thrive in a collaborative work environment. Our culture is based on hard work, trust, integrity, agility, innovativeness and honesty. We create an open and supportive working environment with tremendous opportunity for in-depth career, learning and skill development.

ABOUT the Position:

Reporting to the VP Operations, the Hotel Operations Manager is responsible for overseeing the day-to-day operations and management of the hotel and its staff in providing excellent customer service while ensuring the hotel’s profitability. Shift and weekend work is a requirement of the position.

The main responsibilities of the position include the planning, organizing, and directing of all hotel operations and services, including F&B, housekeeping, maintenance and front of the house.

Responsibilities:

• Leading, planning, organizing, and directing of hotel services, including front desk, meetings/banquet/food/beverage, sales, housekeeping, maintenance and accounting
• Ensuring excellent customer service to all guests
• Maximizing profitability through revenues and cost and labour control by overseeing revenues and expenses and working within budgets
• Participating in sales and revenue strategies
• Assisting in the development of the annual budget, business and marketing plans in order to implement and monitor such plans and participate in local and regional sales and marketing efforts
• Developing and maintaining business through rapport and connection with the local community

ABOUT You

You are a hardworking, knowledgeable and proactive management professional with a minimum of 5 years experience within the hospitality and/or customer service Industry with 3-5 years in a management position.

You are a hands-on and detail oriented leader and team player with a ‘willingness to learn’ and ownership attitude and have related past experience. You have enjoyed a progressive career path within the industry and may have relevant certifications.

You have an understanding and knowledge of Provincial Labour standards and regulations, WCB regulations, and OHS programs.

Financial planning and budgeting experience will be considered an asset.

In addition to being well organized with excellent written and oral communication skills, you can demonstrate a track record of providing superior leadership and customer service through honesty, integrity, and strong interpersonal skills.

ABOUT The Compensation

Compensation and benefits package commensurate with experience. Details will be discussed in the interview process.

Benefits also include wholesale purchasing.

ABOUT The Next Steps

If you meet the qualifications and believe this is the right fit for you, apply immediately.

We encourage all interested applicants to consider this excellent opportunity, but please note only those with closely aligned skills and experience will be contacted for an interview.

The Heritage Inn Hotel & Convention Centre is hiring!

Responsibilities:

• Sweep, mop, wash and polish floors
• Dust furniture
• Vacuum carpeting, area rugs, draperies and upholstered furniture
• Make beds and change sheets
• Distribute clean towels and toiletries
• Stock linen closet
• Clean, disinfect and polish kitchen and bathroom fixtures and appliances
• Clean and disinfect elevators
• Handle and report lost and found items
• Attend to guests' requests for extra supplies or other items
• Provide basic information on facilities
• Pick up debris and empty trash containers
• Wash windows, walls and ceilings
• Clean changing rooms and showers
• Address customers' complaints or concerns

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Reliability
• Team player
• Values and ethics

Languages

English

Education

• No degree, certificate or diploma

Experience

Experience an asset

Work setting

• Hotel, motel, resort

Benefits also include discounted hotel stays and wholesale purchasing.

Email your resume or apply in-person at the hotel.

The Heritage Inn Hotel & Convention Centre is looking to fill the role of a Maintenance Manager. The right candidate will supervise and coordinate all maintenance activities within the hotel. Ensure that safe work practices are being followed. Establish and follow a maintenance program for weekly, monthly and annual preventative maintenance on all equipment and the buildings. Keep a detailed log book on all daily activities and observations. Maintain a professional and pleasant attitude and provide excellent customer service to ensure customer satisfaction.

Description of Duties:

• Coordinate daily activities and schedules of all maintenance staff, when applicable.
• Respond to guest concerns and complaints quickly and efficiently.
• Ensure that all maintenance requests are dealt with immediately.
• Ensure that all the interior and exterior areas of the hotel are kept clean and safe at all times.
• Order and pick up materials required to carry out repairs on the hotel equipment and buildings, with the General Manager’s approval.
• Ensure cleanliness and chemical upkeep of the pool and hot tub within Provincial Health and Safety regulations.
• Keep the maintenance shop organized and stocked with the minimum requirements of light bulbs, batteries and other basic maintenance items used on a regular basis.
• Keep boiler and electrical rooms clean, safe and unobstructed at all times.
• Keep all the hotel equipment in good and safe working order, and inform the General Manager of all deficiencies that could result in total break down of such equipment.
• Inform Front Desk staff immediately of all out of order guest rooms (OOO) and any current or upcoming maintenance projects that could jeopardize the comfort or safety of hotel guests.
• Obtain quotes, and when approved, coordinate the activities of outside contractors and repairmen.
• Perform any other job related duties as assigned by the General Manager. Attend department head meetings as required.

Position Requirements:

• Must have physical stamina to maintain a rigorous pace of manual work
• Must have the ability to work cooperatively with all other hotel employees
• Must be available or have alternative contact in place on a 24 hour basis
• Shift and weekend work is required
• Must be able to stand for long periods of time
• Must wear a uniform as per hotel standards
• Some physical labor and heavy lifting is required
• Must be able to perform efficiently under pressure and within time restraints Must be honest and trustworthy
• Must maintain well groomed appearance at all times Apply safe work practices where applicable

Skill Requirements:

• Must have the ability to safely operate a wide range of power and hand tools
• Excellent written and oral communication skills
• Excellent organizational skills
• Must have the ability to handle and solve customer related concerns and complaints and report to management as necessary

Knowledge and Training:

Must know all company policies, procedure, amenities and services Complete knowledge of WHMIS program

General knowledge of tourism industry and attractions in the immediate area May require knowledge of basic computer operation

Industry Experience:

A minimum of one year experience in a maintenance related position.

Benefits also include discounted hotel stays and wholesale purchasing.

Heritage Inn Hotel & Convention Centre is a family owned and operated independent chain of small market hotels in Western Canada. We are looking for leaders to be placed in various locations across our chain who want to work in a close knit family business. Ideal candidates care about their work, strive for more, take initiative, are curious, challenge the status quo, embrace change and thrive in a collaborative work environment. Our culture is based on hard work, trust, integrity, agility, innovativeness and honesty. We create an open and supportive working environment with tremendous opportunity for in-depth career, learning and skill development.

ABOUT the Position:

Reporting to the VP Operations, the Hotel Operations Manager is responsible for overseeing the day-to-day operations and management of the hotel and its staff in providing excellent customer service while ensuring the hotel’s profitability. Shift and weekend work is a requirement of the position.

The main responsibilities of the position include the planning, organizing, and directing of all hotel operations and services, including F&B, housekeeping, maintenance and front of the house.

Responsibilities:

• Leading, planning, organizing, and directing of hotel services, including front desk, meetings/banquet/food/beverage, sales, housekeeping, maintenance and accounting
• Ensuring excellent customer service to all guests
• Maximizing profitability through revenues and cost and labour control by overseeing revenues and expenses and working within budgets
• Participating in sales and revenue strategies
• Assisting in the development of the annual budget, business and marketing plans in order to implement and monitor such plans and participate in local and regional sales and marketing efforts
• Developing and maintaining business through rapport and connection with the local community

ABOUT You

You are a hardworking, knowledgeable and proactive management professional with a minimum of 5 years experience within the hospitality and/or customer service Industry with 3-5 years in a management position.

You are a hands-on and detail oriented leader and team player with a ‘willingness to learn’ and ownership attitude and have related past experience. You have enjoyed a progressive career path within the industry and may have relevant certifications.

You have an understanding and knowledge of Provincial Labour standards and regulations, WCB regulations, and OHS programs.

Financial planning and budgeting experience will be considered an asset.

In addition to being well organized with excellent written and oral communication skills, you can demonstrate a track record of providing superior leadership and customer service through honesty, integrity, and strong interpersonal skills.

ABOUT The Compensation

Compensation and benefits package commensurate with experience. Details will be discussed in the interview process.

Benefits also include wholesale purchasing.

ABOUT The Next Steps

If you meet the qualifications and believe this is the right fit for you, apply immediately.

We encourage all interested applicants to consider this excellent opportunity, but please note only those with closely aligned skills and experience will be contacted for an interview.

The Heritage Inn Hotel & Convention Centre is hiring!

This position will include:

• Demonstrating a thorough knowledge of all food and beverage menus items and their presentation; as well as, sides and choices associated with each item
• Serving and ensuring guests meals are pleasant and enjoyable
• Clear and reset tables
• Check tables for proper setting and supplies
• When necessary, take room service orders, set up the trays and deliver the orders. If necessary, remove/return dishes/room service trays from hallways
• Handle financial transactions within the restaurant during his or her shift
• Provide a reconciliation of cash, charges and floats throughout the shift
• Keep work area stocked, organized and clean at all times
• Respond to guest concerns and complaints quickly and efficiently
• Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
• Perform any other job-related duties assigned by the supervisor

Who we are looking for:

• Must have well-groomed appearance at all times
• Ability to work cooperatively
• Must have physical stamina to maintain a rigorous pace of work
• Must know how to operate and perform routine maintenance on equipment located in the restaurant
• Apply safe work practices where established
• Must be available to work evenings and weekends
• Must be able to stand for long periods of time
• Must abide by the dress code standards
• Some physical labour and heavy lifting is required
• Must be able to perform efficiently under pressure and within time restraints
• Must be honest and trustworthy

Skill Requirements:

• Excellent written and oral communication skills
• Excellent organizational skills
• Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

Knowledge and Training:

• Complete familiarity with operation of POS systems
• Knowledge of WHMIS program
• Responsible liquor service certificate / training is necessary

Industry Experience:

Minimum one-year previous experience as a server

Benefits include sick days, discounted hotel stays, and wholesale purchasing.

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

We are seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our hotel's front desk. The ideal candidate will have a passion for providing excellent customer service and be able to manage a team of front desk staff effectively.

Responsibilities:

• Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming.
• Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.
• Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
• Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
• Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience.
• Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
• Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
• Monitor and manage the hotel's budget and expenses related to the front desk operations.
• Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

Requirements:

• At least 2 years of experience in a front desk management role in the hospitality industry.
• Excellent customer service skills and the ability to manage a team effectively.
• Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.
• Knowledge of hotel reservation systems and front desk operations.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years front desk and night audit experience.

We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.

This position will include:

• Answering and directing all calls appropriately and efficiently
• Process and confirm room reservations
• Greet, register and assign rooms to arriving guests
• Present statement of charges to departing guests and receive payment for services
• Respond to guest’s questions or concerns
• Ensure work areas and equipment are kept functional and orderly at all times

Who we are looking for:

• A hardworking, positive and proactive individual
• Ability to work cooperatively
• Morning, afternoon, evening and weekend shift work is required
• Must be well groomed and willing to wear a uniform as per the hotel dress code standards
• Must abide by the dress code standards
• Must be honest and trustworthy

Skill Requirements:

• Excellent written and oral communication skills
• Excellent organizational skills
• Excellent telephone skills
• Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

Industry Experience:

Previous experience in hospitality is an asset.

Benefits also include sick days, discounted hotel stays, and wholesale purchasing.

Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre is hiring!

This position will include:

• Answering and directing all calls appropriately and efficiently
• Process and confirm room reservations
• Greet, register and assign rooms to arriving guests
• Present statement of charges to departing guests and receive payment for services
• Respond to guest’s questions or concerns
• Ensure work areas and equipment are kept functional and orderly at all times

Who we are looking for:

• A hardworking, positive and proactive individual
• Ability to work cooperatively
• Morning, afternoon, evening and weekend shift work is required
• Must be well groomed and willing to wear a uniform as per the hotel dress code standards
• Must abide by the dress code standards
• Must be honest and trustworthy

Skill Requirements:

• Excellent written and oral communication skills
• Excellent organizational skills
• Excellent telephone skills
• Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

Knowledge and Training:

• Knowledge of clerical and basic accounting procedures
• Aware of POS systems and basic computer operations

Industry Experience:

Previous experience is an asset.

Benefits include discounted hotel stays and wholesale purchasing.

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre is hiring!

Terms of Employment: On Call, Shift, Weekend, Day, Evening

Salary: $15.00/hour (may vary based on experience)

Experience: 1 year of experience as a cook

Duties Include:

• Prepare and cook complete meals or individual dishes and foods
• Prepare and cook special meals for guests as instructed by the head chef
• May schedule and supervise kitchen helpers
• Oversee kitchen operations
• Maintain inventory and records of food, supplies and equipment
• May set up and oversee buffets
• Clean kitchen and work area
• Assist with menu planning, determine size of food portions, estimate food requirements and costs, and monitor and order supplies.
• May hire and train kitchen staff.
• May prepare and cook ethnic cuisine or special dishes for banquet functions.

Certifications/Training: WHMIS

Benefits also include discounted hotel stays and wholesale purchasing.

Apply online or in-person with your resume at the hotel.

The Heritage Inn Hotel & Convention Centre is hiring!

Salary: $15.00/hour

Experience: 1 year's experience, First Aid training

Duties Include:

• Clean the lobbies, hallways, offices and guest rooms of the hotel
• Sweep, mop, wash, wax and polish floors
• Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
• Make beds, change sheets and distribute clean towels and toiletries
• Attend to guests' requests for extra supplies
• Stock linen closet and supplies area
• Clean, disinfect and polish bathroom fixtures and appliances
• Clean and disinfect public areas
• Pick up debris and empty trash containers
• Wash windows, walls and ceilings.
• Report and store lost and found items
• May provide basic information on facilities
• May handle complaints

Benefits also include discounted hotel stays and wholesale purchasing.

Must be able to bend and stand for long periods of time. Must be able to lift 50 lbs.

Apply online or in-person with your resume at the hotel.