The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring! Please only apply if you are in the area.

What You Will Do:

• Answer and direct customer phone calls professionally and efficiently
• Process and confirm room reservations
• Greet, register, and assign rooms to arriving guests
• Present statements of charges to departing guests
• Receive payment for services
• Perform daily reporting using computerized and manual systems
• Answer inquiries regarding guest services and registration by e-mail, telephone, or in-person
• Ensure work areas are stocked and orderly at all times
• Maintain the daily reconciliation of online reservations

Who We Are Looking For:

• Someone with a positive, proactive, and caring attitude
• Works cooperatively with others
• Cares for their professional appearance and follows dress code standards
• Someone who is punctual, organized, and reliable
• Someone who is available evening and nights, as well as weekends

Skill Requirements:

• Excellent written and oral communication skills
• Strong organizational skills
• Exceptional customer service skills
• Posses the ability to handle and resolve customer related concerns and report them to a supervisor when necessary

Knowledge and Training:

• Knowledge of clerical and basic accounting procedures
• Aware of POS systems and basic computer operations

Industry Experience:

Previous experience in hospitality is an asset.

Other:

Benefits also include discounted hotel stays and wholesale purchasing.

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

The Role:

Reporting to the VP Operations, the Hotel General Manager is responsible for overseeing the day-to-day operations and management of the hotel. The General Manager is a natural leader who makes sure their staff is providing excellent customer service while ensuring the hotel’s profitability. Shift and weekend work is a requirement of the position.

The main responsibilities of the position include the planning, organizing, and directing of all hotel operations and services, including F&B, housekeeping, maintenance, and front of house.

Responsibilities:

• Leading, planning, organizing, and directing of hotel services, including front desk, meetings, banquet, food & beverage, sales, housekeeping, maintenance, and accounting
• Ensuring excellent customer service to all guests
• Maximizing profitability through revenues, cost, and labour control by overseeing revenues and expenses while working within budgets
• Participating in sales and revenue strategies
• Assisting in the development of the annual budget and business and marketing plans in order to implement and monitor them
• Participating in local and regional sales and marketing efforts
• Developing and maintaining business through rapport and connection within the local community

Who We Are Looking For:

You are a hardworking, knowledgeable, and proactive management professional with a minimum of 5 years experience within the hospitality and/or customer service industry. You have had 3-5 years in a management position.

You are a hands-on and detail oriented leader and team player with a willingness to learn and related past experience. You have enjoyed a progressive career path within the industry and may have relevant certifications.

You have an understanding and knowledge of Provincial Labour standards and regulations, WCB regulations, and OHS programs.

In addition to being well organized with excellent written and oral communication skills, you can demonstrate a track record of providing superior leadership and customer service through honesty, integrity, and strong interpersonal skills. Financial planning and budgeting experience will be considered an asset.

Compensation:

The compensation and benefits package will commensurate with your experience. Details will be discussed in the interview process. Benefits also include wholesale purchasing.

Next Steps:

If you meet the qualifications and believe this is the right fit for you, please apply. If we believe you meet the qualifications, you will be contacted directly.

We encourage all interested applicants to consider this excellent opportunity, but please note only those with closely aligned skills and experience will be contacted for an interview.

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

What You Will Do:

• Demonstrate a thorough knowledge of food and beverage items.
• Serve and ensure guests meals are pleasant and enjoyable.
• Clear, wipe, and reset tables and chairs to proper settings after guests leave.
• Deliver room service orders to guests.
• Serve alcoholic beverages.
• Handle financial transactions and reconciliations.

We Are Looking For Someone Who:

• Is a hardworking, positive, and proactive individual.
• Is available for weekend and evening work.
• Has excellent organization and communication skills.
• Cares about their professional appearance and follows uniform and dress code standards.
• Is able to perform efficiently under pressure.
• Has complete familiarity with operation of POS systems.
• Has knowledge of provincial liquor regulations.

Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.