The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

What You Will Do:

• Maintain an inventory of vacancies, reservations, and room assignments.
• Register arriving guests and assign rooms.
• Answer inquiries regarding hotel services and registration by telephone, email, and in person.
• Provide information about services available in the community and respond to guests’ concerns.
• Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
• Present statements of charges to departing guests and receive payment.

We Are Looking For Someone Who:

• Has strong computer skills
• Has strong attention to detail
• Has excellent customer service and communication skills
• Has previous hospitality experience (preferred)
• Cares about their professional appearance and follows uniform and dress code standards

Thank you to everyone who applies; only those considered for an interview will be contacted directly.

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

What You Will Do:

• Make recommendations about wines and other drinks
• Prepare and serve beverages
• Present bills to patrons at the bar and accept their payment
• Clear and reset seating

Who We Are Looking For Someone Who:

• Has a positive, proactive, and caring attitude
• Cares about their professional appearance and follows dress code standards
• Works well under pressure
• Has excellent oral communications skills
• Demonstrates exceptional customer service skills
• Has their Serving It Right certification

Other:

Benefits include discounted hotel stays and wholesale purchasing.

Thank you to everyone who applies; those being considered will be contacted directly.

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

What You Will Do:

• Hire, train, and supervise all restaurant staff
• Provide ongoing training for all new and existing staff, as determined in the evaluation process
• Conduct performance evaluations of the department staff
• Respond to guest concerns quickly and professionally
• Coordinate daily tasks and schedules of the department staff
• Ensure all new employees are properly trained
• Keep work area stocked, organized, and clean at all times
• Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies, as necessary

We Are Looking For Someone Who:

• Cares about their professional appearance and follows dress code standards
• Maintains a positive and proactive attitude in a fast-paced environment
• Has strong leadership skills
• Has exceptional communication and customer services skills
• Is organized, can perform under pressure within time restraints, and has problem-solving abilities
• Has Food and Beverage Server Certification
• Applies safe work practices

Please Be Aware:

• Shift and weekend work is required
• This job can require standing for long periods of time
• Some physical labour and heavy lifting is required

Other:

• Benefits include discounted hotel stays and wholesale purchasing
• Wage is based on previous experience.

Thank you to those who apply; successful applicants will be contacted directly for an interview.

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

The Assistant Front Office Manager will play a crucial role in supporting the day-to-day operations of our hotel’s office and front desk. This individual will assist with administration, manage supplies, and ensure smooth communication between departments.

What You Will Do:

• Provide administrative support to the Front Office Manager and other hotel departments, as needed
• Assist in managing and organizing office operations and procedures
• Coordinate and schedule meetings, appointments, and events
• Maintain and order office supplies, ensuring inventory is well-stocked
• Handle guest inquiries, reservations, and requests with professionalism and efficiency
• Prepare and manage correspondence and documents
• Assist in onboarding and training new staff members
• Monitor and manage office equipment and ensure proper maintenance
• Support the implementation of hotel policies and procedures
• Address and resolve guest complaints and concerns in a timely manner, reporting them to the Manager, if necessary
• Collaborate with other departments to ensure seamless operations and exceptional guest service

We Are Looking For Someone Who:

• Has at least 2 years of experience in a front desk role in the hospitality industry (previous experience in an administrative or office management role preferred)
• Has strong organizational and multitasking skills with attention to detail
• Has excellent communication and interpersonal abilities
• Is proficient in Microsoft Office Suite and Google Workspace
• Has the ability to handle sensitive information with discretion and confidentiality
• Has strong problem-solving skills and a proactive approach to tasks
• Has the ability to work well under pressure and adapt to a fast-paced environment

Other:

• Benefits also include wholesale purchasing and discounted hotel stays.

Thank you to all those who apply; only those considered for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

What You Will Do:

• Maintain cleanliness and sanitation of public areas including the lobby, hallways, elevators, and restrooms.
• Ensure that all public areas are free of trash, debris, and hazards.
• Regularly inspect and restock supplies such as paper products and soap in restrooms.
• Respond promptly to guest requests and inquiries, ensuring a high level of guest satisfaction.
• Report any maintenance or safety issues to the appropriate department.
• Adhere to all health and safety regulations and hotel policies.

Qualifications:

• Ability to work effectively in a fast-paced environment with minimal supervision.
• Strong attention to detail and organizational skills.
• Flexibility to work various shifts, including weekends and holidays.
• Experience with household/building repairs preferred.

Please Be Aware:

• This job may require standing for long periods of time, as well as repetitive actions such as bending, reaching, and lifting.

Thank you to all those apply; only those considered for an interview will be contacted.