Why We Believe What We Believe
If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed. If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was.
The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company. We are committed to making sure that you are provided with great “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.
Our Current Job Openings
General Posting
The Heritage Inn Hotel & Convention Centre is hiring for a variety of positions! Whether you are interested in starting a career in hospitality, or continuing your professional growth in a management position, please apply!
- Brooks, Alberta
- Taber, Alberta
- Moose Jaw, Saskatchewan
- Saskatoon, Saskatchewan
- Cranbrook, British Columbia
We are looking for caring, dedicated professionals with a passion for customer service.
- Maintenance Technician
- Housekeeping Manager
- Front Desk Manager
- Server
- Line Cook
- General Manager
If working at a respected establishment while helping others in a supportive environment excites you, we encourage you to get in touch.
How to apply:
Area Sales Manager
Job description:
We are seeking an enthusiastic, driven and self-motivated Area Sales Manager to join our Sales team.
Key Responsibilities:
Business Development:
- Prospect and pursue new business opportunities in the corporate, government, sports and SMERF segments to grow customer base
- Work with travel partners constantly to remain top of mind for accommodation needs
- Create a lead generation funnel and convert sales leads
- Develop and conduct persuasive verbal sales presentations to prospective clients
- Respond to Requests for Proposals in a timely manner
- Manage existing accounts for the properties through follow-ups and regular sales visits
- Manage and regularly update accounts database and business details efficiently
- Coordinate site inspections for community and hotel events
- Know the local markets and perform a yearly SWOT analysis
- Achieve and surpass revenue quotas on a monthly and yearly basis
- Engage in networking activities inside and outside the hotel to secure new business
- Maximize rates and NOI using ROI templates
Business Solicitation:
- Organize sales blitzes within local area and out of town
- Travel locally to conduct sales calls, promote the hotels and review competition
- Represent hotels at trade shows, exhibits and community events
- Carry out telemarketing sales, mail-outs and local advertising
- Negotiate and maximize up-selling and cross-selling opportunities across departments
- Quote and negotiate prices within established parameters
- Prepare and issue contracts and addendums as needed
Relationship Management:
- Identify key decision makers of sales accounts and build strong business relationships
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue
- Act as a liaison between the hotel and groups, ensuring smooth execution of group stay
- Support hotel service personnel and relationship strategy to drive customer loyalty
- Provide exceptional customer service and knowledge of hotel facilities to potential clients
- Develop relationships within the community to expand client base
Qualifications:
- Experience in hotel regional sales and/or related field will be an advantage
- Strong organizational, time management and multitasking skills
- Excellent written and verbal communication abilities and interpersonal skills
- Ability to work well both independently and as part of a team.
- Proficiency in Google Workspace, Microsoft Office, POS and hotel property management systems
- Bachelor's degree in hospitality, business, or related field. Hospitality experience in lieu of degree will be considered.
- Ability to travel occasionally to hotel properties (25% travel)
- Hours of work may vary based on the demands of the position
To apply, please submit your resume and cover letter detailing your relevant experience and interest in this role. We look forward to hearing from you!
Thank you for your interest in the Area Sales Manager position. Due to the high volume of applications, we regret to inform you that we are unable to respond to each applicant individually. Please know that we are carefully reviewing all submissions and will reach out to those selected for further consideration. We value the time and effort you invested into your application and we encourage you to apply for future openings that match your skills and experience.
Line Cook
Overview
We are seeking a dedicated Line Cook to join our dynamic kitchen team at Heritage Inn Hotel & Convention Centre in Cranbrook, BC. The ideal candidate will have a passion for food preparation, cooking, and delivering exceptional food service. This role offers an opportunity to showcase culinary skills, work collaboratively with kitchen staff, and contribute to creating memorable dining experiences for our guests.
Duties
- Prepare and cook menu items according to recipes and quality standards
- Assist in food preparation, including chopping, marinating, and portioning ingredients
- Maintain cleanliness and organization of the kitchen workspace
- Follow proper food handling and safety procedures at all times
- Ensure timely delivery of dishes to meet service expectations
- Support other kitchen staff during busy periods and special events
- Monitor inventory levels and communicate supply needs to management
- Adhere to all health and safety regulations related to food industry standards
Qualifications
- Previous experience in food service, restaurant, or kitchen environments is an advantage
- Strong knowledge of food preparation, cooking techniques, and meal presentation
- Familiarity with food handling safety standards and sanitation practices
- Ability to work efficiently under pressure with minimal supervision
- Excellent teamwork and communication skills
- Flexibility to work various shifts, including weekends and evenings as needed
This position is integral to our culinary team’s success, providing an opportunity for growth within the food industry while ensuring our guests enjoy exceptional dining experiences.
Job Types: Full-time, Part-time
Pay: From $17.85 per hour
Work Location: In person
Front Desk Agent
The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!
What You Will Do:
- Maintain an inventory of vacancies, reservations, and room assignments.
- Register arriving guests and assign rooms.
- Answer inquiries regarding hotel services and registration by telephone, email, and in person.
- Provide information about services available in the community and respond to guests’ concerns.
- Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
- Present statements of charges to departing guests and receive payment.
We Are Looking For Someone Who:
- Has strong computer skills
- Has strong attention to detail
- Has excellent customer service and communication skills
- Has previous hospitality experience (preferred)
- Cares about their professional appearance and follows uniform and dress code standards
Thank you to everyone who applies; only those considered for an interview will be contacted directly.
Job Types: Full-time, Permanent
Pay: From $17.85 per hour
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
Kitchen Manager
The Opportunity
The Heritage Inn Hotel & Convention Centre in Cranbrook, BC, is seeking a motivated and enthusiastic Interim Kitchen Manager. This is a fixed-term contract position for 9 to 12 months to provide leadership and operational continuity for our culinary team during a leave of absence. An opportunity to get into a permanent role at our other locations is also available to candidates willing to relocate.
Who You Are
We are looking for a seasoned leader, but we also recognize rising talent. We invite applications from experienced Kitchen Managers as well as motivated Sous Chefs or supervisors who possess strong leadership skills and are looking for the next step in their career. This is an excellent opportunity to lead a team and manage kitchen operations in a professional hotel and convention setting.
* Please note that the salary will be commensurate based on experience / education
Key Responsibilities
- Oversee daily kitchen operations, ensuring high standards of food quality and presentation.
- Lead, mentor, and manage kitchen staff to maintain a positive and productive work environment.
- Manage inventory, food costing, and supplier relationships.
- Ensure strict adherence to health, safety, and sanitation protocols.
- Collaborate with hotel management to ensure seamless service for both our restaurant and convention guests.
Qualifications
- Proven experience in a supervisory or managerial role (kitchen lead, sous chef, kitchen manager).
- Strong leadership skills with the ability to step into an established team seamlessly.
- Excellent organizational and time-management abilities.
- Relevant culinary certifications and FoodSafe Level 1 & 2.
Position Details
- Type: Full-time, Fixed-Term Contract.
- Duration: 9 to 12 months.
- Location: Cranbrook, BC.
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
Job Types: Full-time, Fixed term contract
Pay: From $50,000.00 per year