Job Application

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is currently seeking an experienced and enthusiastic full-time Banquet Manager.

This position will include:

Coordinate weekly functions with the Chef/Kitchen Manager

Hire, train and supervise all Banquet / Catering staff and provide effective ongoing training for all new and existing staff

Ensure all new employees are properly orientated and all necessary paperwork is on file prior to their first day of work.

Follow up with each function to confirm any changes, updates, guaranteed numbers or other pertinent information

Schedule Banquet / Catering staff to provide efficient service for each function.

Ensures all functions are appropriately billed at the conclusion of each function.

Requisition as necessary appropriate liquor, supplies, etc. for each function.

Respond to guest concerns and complaints quickly and efficiently.

Ensure work areas, equipment and catering facilities are kept clean, functional and orderly at all times reporting any deficiencies as necessary.

Who we are looking for:

Must have well-groomed appearance at all times

Ability to work cooperatively

Must have physical stamina to maintain a rigorous pace of work

Apply safe work practices where established

Shift and weekend work is required

Must be able to stand for long periods of time

Must abide by the dress code standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

Skill Requirements:

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and complaints (and report to management as necessary)

Knowledge and Training:

Extensive knowledge of provincial labour standards regulations

Extensive knowledge of WCB regulations

General knowledge of tourism industry and attractions in the immediate area

Knowledge of basic computer operation

Training and Evaluation

Guest Relations

Team Development

Policy and Procedure Implementation

Delegation

Staff Coordination

Industry Experience:

Previous food and beverage service experience

Previous supervisory experience

Job Type: Full-time

Benefits include discounted hotel stays and wholesale purchasing.