Why We Believe What We Believe
If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed. If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was.
The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company. We are committed to making sure that you are provided with great “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.
Our Current Job Openings
Front Desk Attendant/Night Auditor
This position will include:
Answering and directing all calls appropriately and efficiently
Process and confirm room reservations
Greet, register and assign rooms to arriving guests
Present statement of charges to departing guests and receive payment for services
Perform daily reporting using computerized and manual systems
Answer enquiries regarding guest services and registration of guests by letter, e-mail, telephone or in person
Ensure work areas are stocked and equipment is kept functional and orderly at all times
Responsible for the daily reconciliation of all online reservations
Who we are looking for:
A hardworking, positive and proactive individual
Ability to work cooperatively
Must be available to work shift work during the evening/night, daytime and weekends
Must be well groomed and willing to wear a uniform as per the hotel dress code standards
Must abide by the dress code standards
Must be honest and trustworthy
Skill Requirements:
Excellent written and oral communication skills
Excellent organizational skills
Excellent telephone skills
Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
Knowledge and Training:
Knowledge of clerical and basic accounting procedures
Aware of POS systems and extensive knowledge of basic computer operations
Knowledge of point of sale and hotel management computer systems
Have general knowledge of the tourism industry and attractions in the immediate area
Industry Experience:
Previous experience in hospitality is an asset
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.