Job Application

Description of Duties:

Lead new hire training, focusing on product knowledge and selling and service tools and techniques

Provide training and in the moment coaching and feedback in order to encourage professional development and growth

Continuously evolve and elevate the guest experience, in partnership with hotel management and executives

Offer support with additional projects that build community and enhance employee experience

Ensuring the full team is up to date on all training and service guidelines

Positively communicating hotel and company policies and strategies

Updating management and executive team on sales, targets, and the status of goals on a regular basis

Interacting with guests within the hotel, ensuring an exceptional guest experience to each individual

Perform security walkthroughs of the entire hotel premise

Ensure hotel standards are being followed and reviewed regularly

Ensure department procedures (open & closing duties, cleaning lists) are being adhered to.

Perform any other duties that may be assigned from time to time by the General Manager.

Position Requirements:

Must wear professional and appropriate attire

Must have a well-groomed appearance at all times

Must be able to perform efficiently under pressure and within time constraints

Must be honest and trustworthy

Must have ability to work cooperatively with all hotel employees

Must be aware of all company policies, procedures, amenities and services

Must be flexible for day or night shifts

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Passionate about delivering exceptional customer service to team members and guests

Self-motivated, and enjoys problem solving

Positive attitude towards the hotel and the hotel industry in general

Must have the ability to handle and solve customer related concerns and complaints and report to management as necessary

Knowledge and Education:

Degree in hotel management or years of experience in lieu of

Must have complete knowledge and understanding of all the company’s policies, standards and procedures, as well as being familiar with Provincial labor and safety regulations

General knowledge of tourism industry and attractions in the immediate area

Knowledge of hotel management computer system and POS system

Customer Service

Industry Experience:

Two or more (2+) years of sales and training experience

Salary will be commensurate based on experience and education. Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.