This position will include:
Responsible for supervising the staff, operations, and guests of banquet experiences at the hotel
Hire, train and supervise all Banquet / Catering staff and provide effective ongoing training for all new and existing staff
Ensure all new employees are properly orientated
Assist with planning dining events
Manage food and beverage service
Respond to guest concerns and complaints quickly and efficiently
Ensure work areas, equipment and catering facilities are kept clean, functional and orderly at all times reporting any deficiencies as necessary
Who we are looking for:
Must have well-groomed appearance at all times
Ability to work cooperatively
Must have physical stamina to maintain a rigorous pace of work
Apply safe work practices where established
Shift, evening and weekend work is required
Must be able to stand for long periods of time
Must abide by the dress code standards
Some physical labour and heavy lifting is required
Must be able to perform efficiently under pressure and within time restraints
Must be honest and trustworthy
Skill Requirements:
Excellent organizational skills
Must have the ability to handle and solve customer related concerns and complaints (and report to management as necessary)
Knowledge and Training:
Extensive knowledge of provincial labour standards regulations
Extensive knowledge of WCB regulations
Serve It Right
General knowledge of tourism industry and attractions in the immediate area
Knowledge of basic computer operation
Training and Evaluation
Guest Relations
Team Development
Policy and Procedure Implementation
Delegation
Staff Coordination
Industry Experience:
Previous supervisory and food and beverage service experience is an asset
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.