Careers

Why We Believe What We Believe

If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed.  If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was. 

The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company.  We are committed to making sure that you are provided with great  “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.


High River, AB

Chef / Kitchen Helper

Location: High River, AB

The Heritage Inn Hotel and Convention Centre High River, AB is seeking a full-time Chef/Kitchen Manager.

Duties & Responsibilities:

  • Hire, train and supervise all kitchen staff and provide effective ongoing training for all new and existing staff as determined in the evaluation process.
  • Conduct performance evaluations of department staff within 90 days of employment and annually thereafter.
  • Implement and provide ongoing evaluation of all the applicable Heritage Inn Hotel standards with regard to the food operation.
  • Respond to guest concerns and complaints quickly and efficiently.
  • Coordinate daily activities and schedules of all department staff.
  • Ensure all new employees are properly orientated and all necessary paperwork is on file prior to their first day of work.
  • Ensure work areas are stocked, organized and cleaned at all times as defined by the task list and cleaning schedules posted in the department.
  • Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary.
  • Conduct regular department staff meetings
  • Attend department head meetings as required.
  • Participate in annual budget process for the Food and Beverage division to ensure financial objectives are met.
  • Prepare necessary reporting to enable evaluation of kitchen performance.
  • Responsible for all food purchasing, receiving and storing, as outlined in the Hotel standard manuals.
  • Keep informed of all food prices, market fluctuations, and deals available from suppliers.
  • Responsible for the quality of all food prepared at all times and checks constantly for taste, temperature and visual appeal.
  • Make daily inspections of all fridges, freezers and food storerooms, to ensure proper management, rotation and dating of all products.
  • Plan daily features
  • Ensure that all chemicals, detergents and cleaning supplies are stored away from food and food preparation areas.
  • Record monthly (or more often if deemed necessary) food inventory with the help of another kitchen or hotel employee.
  • Maintain an awareness of all fire safety regulations.
  • Maintain flexibility with regards to hours of work and days off, as required by business levels.
  • Upgrade one with the changing regulations in reference to health standards, industry trends, etc.
  • Represent and promote the property on or off site with a positive, professional manner.

Qualifications:

  • Shift and weekend work is required
  • Must be able to stand for long periods of time
  • Some physical labour and heavy lifting is required
  • Must be able to perform efficiently under pressure and within time restraints
  • Must be honest and trustworthy
  • Must have well groomed appearance at all times
  • Ability to work cooperatively with all hotel employees
  • Must have physical stamina to maintain a rigorous pace of work
  • Apply safe work practices where established
  • Food Safe Level II certificate required
  • Preference given to those with Red Seal Certification or equivalent

Industry Experience:

  • Minimum of two years kitchen supervisory experience.

Salary will commensurate based on experience and education. Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Pincher Creek, AB

Kitchen Helpers

Location: Pincher Creek, AB

The Heritage Inn Hotel & Convention Centre, Pincher Creek, Alberta is looking for permanent full-time/part time kitchen helpers to start immediately.

Terms of Employment:

On Call, Shift, Overtime, Weekend, Day, Night, Evening

Salary: $12.20/hour

Benefits: Meal allowance and discounts

Skill Requirements:

Experience: No experience required

Education: Not required

Work Setting: Restaurant, Hotel

Duties Include: Prepare, heat and finish simple food items, Serve customers at counters or buffet tables, Use manual and electrical appliances to clean, peel, slice and trim foodstuffs, Portion and wrap foods, Package take-out food, Stock refrigerators and salad bars, Keep records of the quantities of food used, Wash, peel and cut vegetables and fruit, Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment, Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas, Remove kitchen garbage and trash, Handle and store cleaning products, Sweep and mop floors

Work Location Information: Rural community

Security and Safety: Bondable

Transportation/Travel Information: Own transportation

Essential Skills: Working with others

Languages: English

 

How to apply:

Attn: General Manager - Pincher Creek

By Mail: 919 Waterton Avenue, Hwy #6 Pincher Creek, AB T0K 1W0

In Person between 9:00 and 17:00: 919 Waterton Avenue, Hwy #6 Pincher Creek, AB T0K 1W0

Telephone number: (403) 627-5000

By Fax: (403) 627-3936

OR

use the "Apply Now" button below. 

Saskatoon, SK

Food and Beverage Manager

Location: Saskatoon, SK

The Heritage Inn Hotel and Convention Centre Saskatoon is seeking a full-time, hands on Food and Beverage Manager reporting directly to General Manager.

Position Summary: Maintain a professional and pleasant attitude and ensure excellent customer service is provided in all areas, within established cost guidelines. Oversee, direct and manage Restaurant, Lounge and Banquets department.

Duties & Responsibilities:

  • Coordinate weekly functions (where food service is required) with the Chef/Kitchen Manager.
  • Ensure completion of Function contracts and confirmation sheets. As well as follow-ups for changes, updates, guaranteed numbers or other pertinent information ensuring all distributed copies are current.
  • Ensure post-function follow ups are performed whether by telephone or in person to thank the customer and help determine the level of satisfaction of the guests in attendance.
  • Provide supervision and effective ongoing training for all new and existing staff as determined in the evaluation process.
  • Coordinate daily activities and schedules of all designated department staff.
  • Conduct performance evaluations of department staff
  • Respond to guest concerns and complaints quickly and efficiently.
  • Ensure all new employees are properly orientated and all necessary paperwork completed and on file prior to their first day of work.
  • Assist with the counting and preparation of inventories as may be required.
  • Assist and direct training programs in the food and beverage departments and follow through to ensure programs are reflecting and benefiting the areas of service, product knowledge, quality of product and hotel image.
  • Conduct designated department staff meetings; attend regular department staff meetings and the department head meetings as required.
  • Participate in annual budget process for the Food and Beverage division to ensure financial objectives are met.
  • Ensure that the hotel policies and procedures are adhered to by all staff.
  • Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary.
  • Must be able to work in all designated areas of the hotel when required
  • Keep informed on all current food and beverage pricing, market fluctuations, and specials available from suppliers.
  • Upgrade oneself with the changing regulations in reference to Provincial Health Standards, Provincial Gaming and Liquor laws, Fire regulations, etc…
  • Review on a daily basis, reports and labor costs on a daily basis and react accordingly by providing information and direction as may be required.
  • Maintain an awareness of sales and activity in our rooms division in order to properly prepare the food and beverage departments and to assist in the handling of large groups.
  • Represent and promote the property on or off site with a positive, professional manner.
  • Ensures all charges be relayed to the front desk.
  • Control and monitor daily beverage control and inventory system.
  • Must adhere to all Provincial Liquor Control Board regulations.
  • Ensure proper cash handling procedures are being followed.
  • Keep work area stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department.
  • Attend department head meetings as required.
  • Must be available to cover shifts and work weekends as required
  • Balancing and reconciliation of VLT’S

Work Conditions:

Must be able to work flexible hours including evenings and weekends

Stand, sit or walk for an extended period of time or for an entire shift

Some physical labour and heavy lifting is required

Position Requirements:

Responsible liquor service certificate/training

Food Safe Certificate may be required

Food and Beverage Server Certificate may be required

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Excellent supervisory skills

Must have the ability to handle and solve customer related concerns and complaints

Industry Experience:

Minimum of two years working in a union environment along with food and beverage supervisory experience.

Salary will commensurate based on experience and education. Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.