Careers

Why We Believe What We Believe

If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed.  If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was. 

The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company.  We are committed to making sure that you are provided with great “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.


Our Current Job Openings

Front Desk Manager

Location: Saskatoon, SK

The Heritage Inn Hotel & Convention Centre in Saskatoon, Saskatchewan is hiring!

What You Will Do:

  • Oversee the daily operations of the front desk.
  • Manage and schedule staff, handle guest inquiries and concerns, and ensure the front desk area is organized and welcoming.
  • Train front desk staff based on outline hotel policies and standards.
  • Supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and concerns effectively, and following proper procedures.
  • Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
  • Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
  • Manage the hotel's check-in and check-out process, ensuring guests have a smooth and pleasant experience.
  • Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
  • Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
  • Monitor and manage the hotel's budget and expenses related to front desk operations.
  • Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

We Are Looking For Someone Who Has:

  • A passion for providing excellent customer service.
  • At least 2 years of experience in a front desk management role in the hospitality industry.
  • The ability to manage a team effectively.
  • Strong communication skills.
  • The ability to handle guest inquiries and concerns with patience and professionalism.
  • Knowledge of hotel reservation systems and front desk operations.
  • Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A Bachelor's degree in Hospitality Management (or a related field) is preferred or 2-4 years front desk / night audit experience.

Other:

  • We offer a competitive benefits package, including health insurance.
  • Benefits also include meal and room discounts and wholesale purchasing.
  • This position includes opportunities for career growth and development.

We would like to thank everyone who applies, but only those being considered for an interview will be contacted directly. 

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Discounted or free food
  • On-site parking
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Saskatoon, SK S7L 6H6: reliably commute or plan to relocate before starting work (required)

Experience:

  • Front desk: 1 year (preferred)

Work Location: In person

General Posting

Location: Saskatoon, SK

The Heritage Inn Hotel & Convention Centre is hiring for a variety of positions! Whether you are interested in starting a career in hospitality, or continuing your professional growth in a management position, please apply!

The following locations are hiring:

- Pincher Creek, Alberta
- Taber, Alberta
- Moose Jaw, Saskatchewan
- Saskatoon, Saskatchewan
- Cranbrook, British Columbia

We are looking for caring, dedicated professionals with a passion for customer service. 
 
Open positions include:

- Maintenance Technician
- Housekeeping Manager
- Front Desk Manager
- Server
- Line Cook
- General Manager

If working at a respected establishment while helping others in a supportive environment excites you, we encourage you to get in touch.

How to apply:
 
1) Submit a resume to jobs@heritageinn.net and include the job title in the subject line, if possible. General applications are accepted, as well.
 
Due to the hiring process, please no walk-in applications. Thank you for your understanding.
 
2) Please be aware that not all hotels have every position available. Once received, the recruitment team will review your credentials and send your application to the appropriate management based on job availability. 
 
3) Please only apply if you are in Canada and legally able to work in the country. While we appreciate all applicants reaching out, only those who meet these requirements will be considered.