Heritage Inn Hotel & Convention Centre is a family owned and operated independent chain of small market hotels in Western Canada. We are looking for leaders to be placed in various locations across our chain who want to work in a close knit family business. Ideal candidates care about their work, strive for more, take initiative, are curious, challenge the status quo, embrace change and thrive in a collaborative work environment. Our culture is based on hard work, trust, integrity, agility, innovativeness and honesty. We create an open and supportive working environment with tremendous opportunity for in-depth career, learning and skill development.

ABOUT the Position:

Reporting to the VP Operations, the Hotel Operations Manager is responsible for overseeing the day-to-day operations and management of the hotel and its staff in providing excellent customer service while ensuring the hotel’s profitability. Shift and weekend work is a requirement of the position.

The main responsibilities of the position include the planning, organizing, and directing of all hotel operations and services, including F&B, housekeeping, maintenance and front of the house.

Responsibilities:

• Leading, planning, organizing, and directing of hotel services, including front desk, meetings/banquet/food/beverage, sales, housekeeping, maintenance and accounting
• Ensuring excellent customer service to all guests
• Maximizing profitability through revenues and cost and labour control by overseeing revenues and expenses and working within budgets
• Participating in sales and revenue strategies
• Assisting in the development of the annual budget, business and marketing plans in order to implement and monitor such plans and participate in local and regional sales and marketing efforts
• Developing and maintaining business through rapport and connection with the local community

ABOUT You

You are a hardworking, knowledgeable and proactive management professional with a minimum of 5 years experience within the hospitality and/or customer service Industry with 3-5 years in a management position.

You are a hands-on and detail oriented leader and team player with a ‘willingness to learn’ and ownership attitude and have related past experience. You have enjoyed a progressive career path within the industry and may have relevant certifications.

You have an understanding and knowledge of Provincial Labour standards and regulations, WCB regulations, and OHS programs.

Financial planning and budgeting experience will be considered an asset.

In addition to being well organized with excellent written and oral communication skills, you can demonstrate a track record of providing superior leadership and customer service through honesty, integrity, and strong interpersonal skills.

ABOUT The Compensation

Compensation and benefits package commensurate with experience. Details will be discussed in the interview process.

Benefits also include wholesale purchasing.

ABOUT The Next Steps

If you meet the qualifications and believe this is the right fit for you, apply immediately.

We encourage all interested applicants to consider this excellent opportunity, but please note only those with closely aligned skills and experience will be contacted for an interview.

The Heritage Inn Hotel & Convention Centre is hiring!

This position will include:

• Demonstrating a thorough knowledge of all food and beverage menus items and their presentation; as well as, sides and choices associated with each item
• Serving and ensuring guests meals are pleasant and enjoyable
• Clear and reset tables
• Check tables for proper setting and supplies
• When necessary, take room service orders, set up the trays and deliver the orders. If necessary, remove/return dishes/room service trays from hallways
• Handle financial transactions within the restaurant during his or her shift
• Provide a reconciliation of cash, charges and floats throughout the shift
• Keep work area stocked, organized and clean at all times
• Respond to guest concerns and complaints quickly and efficiently
• Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
• Perform any other job-related duties assigned by the supervisor

Who we are looking for:

• Must have well-groomed appearance at all times
• Ability to work cooperatively
• Must have physical stamina to maintain a rigorous pace of work
• Must know how to operate and perform routine maintenance on equipment located in the restaurant
• Apply safe work practices where established
• Must be available to work evenings and weekends
• Must be able to stand for long periods of time
• Must abide by the dress code standards
• Some physical labour and heavy lifting is required
• Must be able to perform efficiently under pressure and within time restraints
• Must be honest and trustworthy

Skill Requirements:

• Excellent written and oral communication skills
• Excellent organizational skills
• Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

Knowledge and Training:

• Complete familiarity with operation of POS systems
• Knowledge of WHMIS program
• Responsible liquor service certificate / training is necessary

Industry Experience:

Minimum one-year previous experience as a server

Benefits include sick days, discounted hotel stays, and wholesale purchasing.

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

We are seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our hotel's front desk. The ideal candidate will have a passion for providing excellent customer service and be able to manage a team of front desk staff effectively.

Responsibilities:

• Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming.
• Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.
• Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
• Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
• Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience.
• Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
• Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
• Monitor and manage the hotel's budget and expenses related to the front desk operations.
• Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

Requirements:

• At least 2 years of experience in a front desk management role in the hospitality industry.
• Excellent customer service skills and the ability to manage a team effectively.
• Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.
• Knowledge of hotel reservation systems and front desk operations.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years front desk and night audit experience.

We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.

This position will include:

• Answering and directing all calls appropriately and efficiently
• Process and confirm room reservations
• Greet, register and assign rooms to arriving guests
• Present statement of charges to departing guests and receive payment for services
• Respond to guest’s questions or concerns
• Ensure work areas and equipment are kept functional and orderly at all times

Who we are looking for:

• A hardworking, positive and proactive individual
• Ability to work cooperatively
• Morning, afternoon, evening and weekend shift work is required
• Must be well groomed and willing to wear a uniform as per the hotel dress code standards
• Must abide by the dress code standards
• Must be honest and trustworthy

Skill Requirements:

• Excellent written and oral communication skills
• Excellent organizational skills
• Excellent telephone skills
• Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

Industry Experience:

Previous experience in hospitality is an asset.

Benefits also include sick days, discounted hotel stays, and wholesale purchasing.

Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.