Why We Believe What We Believe
If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed. If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was.
The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company. We are committed to making sure that you are provided with great “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.
Our Current Job Openings
General Posting
The Heritage Inn Hotel & Convention Centre is hiring for a variety of positions! Whether you are interested in starting a career in hospitality, or continuing your professional growth in a management position, please apply!
- Pincher Creek, Alberta
- Taber, Alberta
- Moose Jaw, Saskatchewan
- Saskatoon, Saskatchewan
- Cranbrook, British Columbia
We are looking for caring, dedicated professionals with a passion for customer service.
- Maintenance Technician
- Housekeeping Manager
- Front Desk Manager
- Server
- Line Cook
- General Manager
If working at a respected establishment while helping others in a supportive environment excites you, we encourage you to get in touch.
How to apply:
Restaurant Server (Full-time & Part-time)
The Heritage Inn Hotel & Convention Centre is hiring!
* Please only apply for this position if you have a valid SIRS certificate or will acquire it before joining the team *
This position will include:
Demonstrating a thorough knowledge of all food and beverage menus items and their presentation; as well as, sides and choices associated with each item
Serving and ensuring guests meals are pleasant and enjoyable
Clear and reset tables
Check tables for proper setting and supplies
When necessary, take room service orders, set up the trays and deliver the orders. If necessary, remove/return dishes/room service trays from hallways
Handle financial transactions within the restaurant during his or her shift
Provide a reconciliation of cash, charges and floats throughout the shift
Keep work area stocked, organized and clean at all times
Respond to guest concerns and complaints quickly and efficiently
Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
Perform any other job-related duties assigned by the supervisor
Who we are looking for:
Must have well-groomed appearance at all times
Ability to work cooperatively
Must have physical stamina to maintain a rigorous pace of work
Must know how to operate and perform routine maintenance on equipment located in the restaurant
Apply safe work practices where established
Must be available to work evenings and weekends
Must be able to stand for long periods of time
Must abide by the dress code standards
Some physical labour and heavy lifting is required
Must be able to perform efficiently under pressure and within time restraints
Must be honest and trustworthy
Skill Requirements:
Excellent written and oral communication skills
Excellent organizational skills
Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
Knowledge and Training:
Complete familiarity with operation of POS systems
Knowledge of WHMIS program
Responsible liquor service certificate / training (SIRS) is necessary
Industry Experience:
Minimum one-year previous experience as a server
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.
Job Types: Full-time, Part-time
Additional pay:
- Tips
Benefits:
- Discounted food
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- serving: 1 year (preferred)
Licence/Certification:
- Smart Serve, SIR or equivalent (required)
Work Location: In person
Area Sales Manager
Job description:
We are seeking an enthusiastic, driven and self-motivated Area Sales Manager to join our Sales team.
Key Responsibilities:
Business Development:
- Prospect and pursue new business opportunities in the corporate, government, sports and SMERF segments to grow customer base
- Work with travel partners constantly to remain top of mind for accommodation needs
- Create a lead generation funnel and convert sales leads
- Develop and conduct persuasive verbal sales presentations to prospective clients
- Respond to Requests for Proposals in a timely manner
- Manage existing accounts for the properties through follow-ups and regular sales visits
- Manage and regularly update accounts database and business details efficiently
- Coordinate site inspections for community and hotel events
- Know the local markets and perform a yearly SWOT analysis
- Achieve and surpass revenue quotas on a monthly and yearly basis
- Engage in networking activities inside and outside the hotel to secure new business
- Maximize rates and NOI using ROI templates
Business Solicitation:
- Organize sales blitzes within local area and out of town
- Travel locally to conduct sales calls, promote the hotels and review competition
- Represent hotels at trade shows, exhibits and community events
- Carry out telemarketing sales, mail-outs and local advertising
- Negotiate and maximize up-selling and cross-selling opportunities across departments
- Quote and negotiate prices within established parameters
- Prepare and issue contracts and addendums as needed
Relationship Management:
- Identify key decision makers of sales accounts and build strong business relationships
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue
- Act as a liaison between the hotel and groups, ensuring smooth execution of group stay
- Support hotel service personnel and relationship strategy to drive customer loyalty
- Provide exceptional customer service and knowledge of hotel facilities to potential clients
- Develop relationships within the community to expand client base
Qualifications:
- Experience in hotel regional sales and/or related field will be an advantage
- Strong organizational, time management and multitasking skills
- Excellent written and verbal communication abilities and interpersonal skills
- Ability to work well both independently and as part of a team.
- Proficiency in Google Workspace, Microsoft Office, POS and hotel property management systems
- Bachelor's degree in hospitality, business, or related field. Hospitality experience in lieu of degree will be considered.
- Ability to travel occasionally to hotel properties (25% travel)
- Hours of work may vary based on the demands of the position
To apply, please submit your resume and cover letter detailing your relevant experience and interest in this role. We look forward to hearing from you!
Thank you for your interest in the Area Sales Manager position. Due to the high volume of applications, we regret to inform you that we are unable to respond to each applicant individually. Please know that we are carefully reviewing all submissions and will reach out to those selected for further consideration. We value the time and effort you invested into your application and we encourage you to apply for future openings that match your skills and experience.
Front Desk / Night Auditor
Job Overview
We are seeking a professional and personable Front Desk Agent & Night Auditor to join our Front Office team. This role is vital in providing exceptional guest services during evening hours, ensuring smooth hotel operations, and maintaining a welcoming environment for all guests. The ideal candidate will possess strong communication skills, hospitality experience, and the ability to handle multiple responsibilities efficiently.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems with professionalism and courtesy
- Handle guest inquiries, requests, and complaints promptly to ensure high satisfaction levels
- Perform night audit duties including balancing accounts, reconciling transactions, and preparing reports
- Maintain accurate records of guest information and reservations
- Ensure the front desk area remains organized, clean, and welcoming at all times
- Uphold excellent phone etiquette and provide exceptional customer service throughout all interactions
- Assist with administrative tasks as needed to support hotel operations
- Collaborate with housekeeping and maintenance teams to address guest needs efficiently
Experience
- Previous experience in front desk or hotel reception roles preferred but no required
- Strong customer service background with excellent communication skills
- Experience handling multi-line phone systems and guest services in a hospitality setting is advantageous
- Multilingual or bilingual abilities are considered a significant asset
- Familiarity with hotel management software is a plus
- Prior experience working night shifts in a hospitality environment is an advantage
This position offers an engaging opportunity to be part of a dynamic team committed to delivering outstanding guest experiences while working during evening hours.
Job Types: Full-time, Part-time
Duty Manager
Overview
We are seeking an energetic and detail-oriented Duty Manager to lead our hotel operations with enthusiasm and professionalism. This pivotal role involves overseeing daily hotel activities, ensuring outstanding guest service, managing staff, and maintaining operational excellence. The ideal candidate will possess strong leadership skills, a passion for service, and a comprehensive understanding of all aspects of hotel operations to support our diverse team and guest needs.
Responsibilities
- Supervise daily hotel operations, including front desk, housekeeping, maintenance, and food services
- Lead and motivate staff to deliver exceptional customer service aligned with company standards
- Handle guest inquiries, resolve issues promptly, and enhance overall guest satisfaction
- Coordinate with maintenance team to ensure timely repairs of hotel equipment
- Oversee safety protocols, including compliance with OH&S standards
- Perform security walkthroughs of the entire hotel premises
- Communicate to the General Manager the daily activities
- Ensure department procedures (open & closing duties, cleaning lists) are being adhered to
- Perform any other duties that may be assigned from time to time by the General Manager
Position Requirements:
- Must be a hands-on manager and willing to jump in where and when needed
- Must have a well-groomed appearance at all times
- Must be able to perform efficiently under pressure and within time constraints
- Must have ability to work cooperatively with all hotel employees
- Must be flexible for evening or night shifts, as well, split shifts if necessary
Skill Requirements:
- Excellent written and oral communication skills
- Excellent organizational skills
- Positive attitude towards the hotel and the hotel industry in general
Industry Experience:
- A minimum of one-year management experience is required.
Join us as a Duty Manager to lead our team through dynamic challenges while delivering memorable experiences for our guests. Your expertise will ensure smooth operations that uphold our commitment to quality service and community engagement. We welcome passionate professionals eager to make a difference in a vibrant hospitality environment!