Job Application

Front Desk Manager

Location: Saskatoon, SK

The Heritage Inn Hotel & Convention Centre in Saskatoon, Saskatchewan is hiring!

What You Will Do:

  • Oversee the daily operations of the front desk.
  • Manage and schedule staff, handle guest inquiries and concerns, and ensure the front desk area is organized and welcoming.
  • Train front desk staff based on outline hotel policies and standards.
  • Supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and concerns effectively, and following proper procedures.
  • Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
  • Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
  • Manage the hotel's check-in and check-out process, ensuring guests have a smooth and pleasant experience.
  • Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
  • Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
  • Monitor and manage the hotel's budget and expenses related to front desk operations.
  • Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

We Are Looking For Someone Who Has:

  • A passion for providing excellent customer service.
  • At least 2 years of experience in a front desk management role in the hospitality industry.
  • The ability to manage a team effectively.
  • Strong communication skills.
  • The ability to handle guest inquiries and concerns with patience and professionalism.
  • Knowledge of hotel reservation systems and front desk operations.
  • Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A Bachelor's degree in Hospitality Management (or a related field) is preferred or 2-4 years front desk / night audit experience.


  • We offer a competitive benefits package, including health insurance.
  • Benefits also include meal and room discounts and wholesale purchasing.
  • This position includes opportunities for career growth and development.

We would like to thank everyone who applies, but only those being considered for an interview will be contacted directly. 

Job Types: Full-time, Permanent


  • Dental care
  • Discounted or free food
  • On-site parking
  • Vision care

Flexible Language Requirement:

  • French not required


  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Saskatoon, SK S7L 6H6: reliably commute or plan to relocate before starting work (required)


  • Front desk: 1 year (preferred)

Work Location: In person

Application Form

Saskatoon, SK
Current Openings

Front Desk Manager