The Heritage Inn Hotel & Convention Centre in Saskatoon, Saskatchewan is hiring!
What You Will Do:
- Oversee the daily operations of the front desk.
- Manage and schedule staff, handle guest inquiries and concerns, and ensure the front desk area is organized and welcoming.
- Train front desk staff based on outline hotel policies and standards.
- Supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and concerns effectively, and following proper procedures.
- Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
- Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
- Manage the hotel's check-in and check-out process, ensuring guests have a smooth and pleasant experience.
- Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
- Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
- Monitor and manage the hotel's budget and expenses related to front desk operations.
- Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.
We Are Looking For Someone Who Has:
- A passion for providing excellent customer service.
- At least 2 years of experience in a front desk management role in the hospitality industry.
- The ability to manage a team effectively.
- Strong communication skills.
- The ability to handle guest inquiries and concerns with patience and professionalism.
- Knowledge of hotel reservation systems and front desk operations.
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A Bachelor's degree in Hospitality Management (or a related field) is preferred or 2-4 years front desk / night audit experience.
- We offer a competitive benefits package, including health insurance.
- Benefits also include meal and room discounts and wholesale purchasing.
- This position includes opportunities for career growth and development.
We would like to thank everyone who applies, but only those being considered for an interview will be contacted directly.