This position will include:
Demonstrating a thorough knowledge of all food and beverage menus items and their presentation; as well as, sides and choices associated with each item.
Mix and serve beverages per hotel standards.
Assist with banquet functions when needed.
Serving and ensuring guests meals are pleasant and enjoyable.
Clear and reset tables.
Check tables for proper setting and supplies.
When necessary, take room service orders, set up the trays and deliver the orders. If necessary, remove/return dishes/room service trays from hallways.
Handle financial transactions within the restaurant during his or her shift.
Provide a reconciliation of cash, charges and floats throughout the shift
Keep work area stocked, organized and clean at all times.
Respond to guest concerns and complaints quickly and efficiently.
Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary.
Perform any other job-related duties assigned by the supervisor.
Who we are looking for:
Must have well-groomed appearance at all times
Ability to work cooperatively
Must have physical stamina to maintain a rigorous pace of work
Must know how to operate and perform routine maintenance on equipment located in the restaurant
Apply safe work practices where established
Evening and weekend work is required
Must be able to stand for long periods of time
Must abide by the dress code standards
Some physical labour and heavy lifting is required
Must be able to perform efficiently under pressure and within time restraints
Must be honest and trustworthy
Excellent written and oral communication skills
Excellent organizational skills
Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
Knowledge and Training:
Thorough knowledge of provincial liquor regulations
Complete familiarity with operation of POS systems
Knowledge of WHMIS program
Responsible liquor service certificate / training (ProServe)
Minimum one-year previous experience in a similar position