Job Application

Front Office Administrator · Full-time

Location: Cranbrook, BC

The Heritage Inn Hotels is a family owned independent chain of hotels in Western Canada. We are looking for a dynamic hospitality professional who is not afraid to ‘roll up their sleeves’ and seeks opportunity for career growth.  Our Company values honesty, integrity, teamwork, accountability and common sense bundled with an innate understanding of leadership and community.


We currently have an opportunity for an energetic, detail and service orientated Hotel Front Office Administrator to join our team.

The ideal candidate loves paperwork, is a problem solver and understands numbers and people equally in order to be the primary person responsible for handling the day-to-day administration for a full service hotel while also assisting at the front desk to ensure superior guest and associate satisfaction.


Description of Duties:

Responsible for administrative duties which include counting and verifying cash and floats, accounts receivable billings and collections, online reconciliations, travel agent commissions, banking, reporting requirements, preparing weekly and monthly packages, obtaining appropriate approvals and signatures, reviewing and confirming adjustment transactions, ensuring proper back up, recording proper account allocations, assisting with month ends, etc.

Be part of the front desk team to check in/out guests, answering and transferring calls, taking reservations and responding to communications to ensure guests receive prompt, cordial and personal attention for effective and efficient customer service.

Maintain interdepartmental relationships to ensure seamless internal and external customer service.

Respond to guest concerns and complaints quickly and efficiently and inform management of concerns.

Ensure work areas and equipment are kept stocked, clean, functional and orderly at all times, reporting any deficiencies as necessary.

Perform random checks (1 per week, per channel) to ensure that delegated staff update online reservations with short stays, cancellations, and no-shows on the affected website.

Promote OHS in the workplace by participating in recommending and implementing strategies, policies and programs. 

Ensure that new and/or existing policies & procedures are followed as part of the team to maintain standards.

Perform any other job related duties as assigned.


Position Requirements:

Must be able to work a flexible schedule including split shift, day, evening, overnight, holidays and weekend work.

Must be professional in appearance, grooming and demeanour.

Must be able to perform efficiently under pressure and within time restraints

Able to maintain confidentiality


Skill, Knowledge and Training:

Business diploma and/or hospitality certification from a college or business school is an asset.

Clerical aptitude and basic knowledge of accounting and bookkeeping

A minimum of two years front desk/night auditor along with clerical/administration experience is required.

Excellent customer service, organizational, written and oral communication skills

Computer literate with knowledge of a variety of computer software applications, POS, credit card and PMS.


Salary will be commensurate based on experience and education. Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Application Form

Cranbrook, BC
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