Why We Believe What We Believe
If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed. If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was.
The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company. We are committed to making sure that you are provided with great “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.
Our Current Job Openings
Night Auditor
The Heritage Inn Hotel & Convention Centre in High River, Alberta is hiring!
**Please Note: This is an Overnight Shift from 11 pm to 7 am**
What You Will Do:
- Answer and direct calls appropriately.
- Process and confirm room reservations.
- Greet, register, and assign rooms to arriving guests.
- Present statements of charges to departing guests and receive payments.
- Perform daily reporting using computerized and manual systems.
- Answer enquiries regarding guest services.
- Process guest registrations through e-mail, telephone, or in-person.
- Ensure work areas are stocked and equipment is kept functional.
- Reconcile online reservations daily.
We Are Looking For Someone Who:
- Is a hardworking, positive, and proactive individual.
- Is able to work cooperatively with others.
- Is available for night weekend shifts.
- Cares about their professional appearance and follows uniform and dress code standards.
Skill Requirements:
- Excellent written and oral communication skills.
- Exceptional organizational skills.
- Professional telephone etiquette.
- Able to handle and solve customer related concerns and report them to a supervisor, as necessary.
Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.
Job Types: Part-time, Permanent
Pay: $16.00 per hour
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person