Why We Believe What We Believe
If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed. If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was.
The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company. We are committed to making sure that you are provided with great “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.
Our Current Job Openings
Supervisor in Training · Full-time
The right candidate will maintain a professional and pleasant attitude and ensure excellent customer service is provided in all areas of the hotel. Supervise and direct the operations of the hotel within the guidelines set out in the Heritage Inn Hotel’s Operation Manual.
Description of Duties:
Assist with the operation of the front desk (answering phone, taking reservations, checking in/out guests, transferring calls, cash outs).
Assist with the Housekeeping Department (room inspections, cleaning rooms if required, cleaning laundry if required).
Assist with the operation of the Café Café (seating customers, assisting wait staff, taking cash).
Assist with the operation of the Lounge (assisting server, preparing drinks, running food, taking cash).
Assist with the operation of the Nightclub or Pub (scheduling, policing, assisting staff). Perform security walkthroughs of the entire hotel premise.
Complete beverage orders (requisitions are required for this procedure).
Communicate to the General Manager of daily activities through a logbook.
Ensure hotel standards are being followed and reviewed regularly
Ensure department procedures (open & closing duties, cleaning lists) are being adhered to.
Perform any other duties that may be assigned from time to time by the General Manager.
Position Requirements:
Must wear professional and appropriate attire
Must have a well-groomed appearance at all times
Must be able to perform efficiently under pressure and within time constraints
Must be honest and trustworthy
Must have ability to work cooperatively with all hotel employees
Must be aware of all company policies, procedures, amenities and services
Must be flexible for day or night shifts, as well, split shifts if necessary
Skill Requirements:
Excellent written and oral communication skills
Excellent organizational skills
Positive attitude towards the hotel and the hotel industry in general
Must have the ability to handle and solve customer related concerns and complaints and report to management as necessary
Knowledge and Education:
Degree in hotel management
Must have complete knowledge and understanding of all the company’s policies, standards and procedures, as well as being familiar with Provincial labor and safety regulations
General knowledge of tourism industry and attractions in the immediate area
Knowledge of hotel management computer system and POS system
Customer Service
Industry Experience:
A minimum of one-year management experience is required
Salary will be commensurate based on experience and education. Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.
Housekeeper · Part-time/Full-time
This position will include:
Maintaining a neat and clean home for visitors
Taking part in laundry duties as required
Washing floors of guest bathrooms, hallways, lobbies, and other assigned areas as required
Dust and sanitize furniture and clean, polish and sanitize appliances
Vacuum carpeting, area rugs, draperies, upholstered furniture
Clean and sanitize washrooms, fixtures and surfaces
Wash doors, windows, walls and bathroom ceilings
Maintain all bedroom and bathroom linen and amenities
Perform any other job-related duties assigned by the supervisor
Who we are looking for:
Must have well-groomed appearance at all times
Ability to work cooperatively
Must know how to operate and perform routine maintenance on equipment located in the housekeeping department
Must have physical stamina to maintain a rigorous pace of work
Apply safe work practices where established
Shift and weekend work is required
Must be able to stand for long periods of time
Must abide by the dress code standards
Some physical labour and heavy lifting is required
Must be able to perform efficiently under pressure and within time restraints
Must be honest and trustworthy
Skill Requirements:
Excellent written and oral communication skills
Excellent organizational skills
Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
Knowledge and Training:
Knowledge of WHMIS program
Industry Experience:
Previous housekeeping experience is an asset but not necessary
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.
Restaurant Server · Part-time
This position will include:
Demonstrating a thorough knowledge of all food and beverage menus items and their presentation; as well as, sides and choices associated with each item
Serving and ensuring guests meals are pleasant and enjoyable
Clear and reset tables
Check tables for proper setting and supplies
When necessary, take room service orders, set up the trays and deliver the orders. If necessary, remove/return dishes/room service trays from hallways
Handle financial transactions within the restaurant during his or her shift
Provide a reconciliation of cash, charges and floats throughout the shift
Keep work area stocked, organized and clean at all times
Respond to guest concerns and complaints quickly and efficiently
Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
Perform any other job-related duties assigned by the supervisor
Who we are looking for:
Must have well-groomed appearance at all times
Ability to work cooperatively
Must have physical stamina to maintain a rigorous pace of work
Must know how to operate and perform routine maintenance on equipment located in the restaurant
Apply safe work practices where established
Must be available to work evenings and weekends
Must be able to stand for long periods of time
Must abide by the dress code standards
Some physical labour and heavy lifting is required
Must be able to perform efficiently under pressure and within time restraints
Must be honest and trustworthy
Skill Requirements:
Excellent written and oral communication skills
Excellent organizational skills
Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
Knowledge and Training:
Complete familiarity with operation of POS systems
Knowledge of WHMIS program
Responsible liquor service certificate / training (ProServe)
Industry Experience:
Minimum one-year previous experience as a server.
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.
Front Desk Attendant · Part-time
This position will include:
Answering and directing all calls appropriately and efficiently
Process and confirm room reservations
Greet, register and assign rooms to arriving guests
Present statement of charges to departing guests and receive payment for services
Respond to guest’s questions or concerns
Ensure work areas and equipment are kept functional and orderly at all times
Who we are looking for:
A hardworking, positive and proactive individual
Ability to work cooperatively
Morning, afternoon, evening and weekend shift work is required
Must be well groomed and willing to wear a uniform as per the hotel dress code standards
Must abide by the dress code standards
Must be honest and trustworthy
Skill Requirements:
Excellent written and oral communication skills
Excellent organizational skills
Excellent telephone skills
Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
Knowledge and Training:
Knowledge of clerical and basic accounting procedures
Aware of POS systems and basic computer operations
Industry Experience:
Minimum one year experience as a front desk attendant or administration.
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.