The right candidate will maintain a professional and pleasant attitude and ensure excellent customer service is provided in all areas of the hotel. Supervise and direct the operations of the hotel within the guidelines set out in the Heritage Inn Hotel’s Operation Manual.

Description of Duties:

Assist with the operation of the front desk (answering phone, taking reservations, checking in/out guests, transferring calls, cash outs).

Assist with the Housekeeping Department (room inspections, cleaning rooms if required, cleaning laundry if required).

Assist with the operation of the Café Café (seating customers, assisting wait staff, taking cash).

Assist with the operation of the Lounge (assisting server, preparing drinks, running food, taking cash).

Assist with the operation of the Nightclub or Pub (scheduling, policing, assisting staff). Perform security walkthroughs of the entire hotel premise.

Complete beverage orders (requisitions are required for this procedure).

Communicate to the General Manager of daily activities through a logbook.

Ensure hotel standards are being followed and reviewed regularly 

Ensure department procedures (open & closing duties, cleaning lists) are being adhered to.

Perform any other duties that may be assigned from time to time by the General Manager.

Position Requirements:

Must wear professional and appropriate attire

Must have a well-groomed appearance at all times

Must be able to perform efficiently under pressure and within time constraints 

Must be honest and trustworthy

Must have ability to work cooperatively with all hotel employees

Must be aware of all company policies, procedures, amenities and services

Must be flexible for day or night shifts, as well, split shifts if necessary

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Positive attitude towards the hotel and the hotel industry in general

Must have the ability to handle and solve customer related concerns and complaints and report to management as necessary

Knowledge and Education:

Degree in hotel management

Must have complete knowledge and understanding of all the company’s policies, standards and procedures, as well as being familiar with Provincial labor and safety regulations

General knowledge of tourism industry and attractions in the immediate area

Knowledge of hotel management computer system and POS system

Customer Service

Industry Experience:

A minimum of one-year management experience is required

Salary will be commensurate based on experience and education. Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

This position will include:

Preparing food orders as quickly and efficiently as possible

Keep work area stocked, organized and clean at all times

Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary

Prepare and issue products requested by requisition for other departments

Ensure fridges, freezers, storerooms and areas where food is stored are kept secure

When beginning your shift, refer to the kitchen logbook and inquire about soup of the day, specials or functions and prepare accordingly

Assist with receiving and proper storage of all deliveries

Perform any other job-related duties assigned by the supervisor

Who we are looking for:

Must have well-groomed appearance at all times

Ability to work cooperatively

Must know how to operate and perform routine maintenance on equipment located in the kitchen

Must have physical stamina to maintain a rigorous pace of work

Apply safe work practices where established

Shift; evening and weekend work is required

Must be able to stand for long periods of time

Must abide by the dress code standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

Knowledge and Training:

Food Safe Level I certificate

Industry Experience:

A minimum of one (1) year experience in a cooking related position.

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.