Why We Believe What We Believe
If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed. If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was.
The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company. We are committed to making sure that you are provided with great “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.
Our Current Job Openings
Night Auditor
The Heritage Inn Hotel & Convention Centre in High River, Alberta is hiring!
**Please Note: This is an Overnight Shift from 11 pm to 7 am**
What You Will Do:
- Answer and direct calls appropriately.
- Process and confirm room reservations.
- Greet, register, and assign rooms to arriving guests.
- Present statements of charges to departing guests and receive payments.
- Perform daily reporting using computerized and manual systems.
- Answer enquiries regarding guest services.
- Process guest registrations through e-mail, telephone, or in-person.
- Ensure work areas are stocked and equipment is kept functional.
- Reconcile online reservations daily.
We Are Looking For Someone Who:
- Is a hardworking, positive, and proactive individual.
- Is able to work cooperatively with others.
- Is available for night weekend shifts.
- Cares about their professional appearance and follows uniform and dress code standards.
Skill Requirements:
- Excellent written and oral communication skills.
- Exceptional organizational skills.
- Professional telephone etiquette.
- Able to handle and solve customer related concerns and report them to a supervisor, as necessary.
Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.
Job Types: Part-time, Permanent
Pay: $16.00 per hour
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Housekeeper/Room Attendant (Part-time)
The Heritage Inn Hotel & Convention Centre in High River, Alberta is hiring! Please apply only if you live in the area.
What You Will Do:
- Clean the lobbies, hallways, offices, and guest rooms of the hotel
- Sweep, mop, wash, wax, and polish floors
- Dust furniture
- Vacuum carpeting and area rugs, draperies, and upholstered furniture
- Make beds and change sheets
- Distribute clean towels and toiletries to guest rooms
- Attend to guests' requests for extra supplies
- Stock the linen closet and supplies area
- Clean, disinfect, and polish bathroom fixtures and appliances
- Clean and disinfect public areas
- Pick up debris and empty trash containers
- Wash windows, walls, and ceilings
- Report and store lost and found items
- When required, provide basic information on facilities
- When required, handle guests' concerns
Please Be Aware:
There may be times when bending, pushing, and standing for long periods of time is required. There may be times when lifting objects is required.
Other:
Benefits also include discounted hotel stays and wholesale purchasing.
Thank you to everyone who applies; those being considered will be contacted directly.
Job Type: Part-time
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Front Desk Agent (Part-time)
The Heritage Inn Hotel & Convention Centre in High River Alberta is hiring!
Please only apply if you are in the High River area, thank you.
What You Will Do:
- Answer and direct all calls appropriately and efficiently
- Process and confirm room reservations
- Greet, register, and assign rooms to arriving guests
- Present statement of charges to departing guests and receive payment for services
- Respond to guests' questions and/or concerns
- Ensure work areas and equipment are kept functional and orderly at all times
We Are Looking For Someone Who:
- Is a hardworking, positive, and proactive individual
- Is able to work cooperatively with other
- Is available for morning, afternoon, evening, and weekend work
- Cares about their professional appearance and follows uniform and dress code standards
Skill Requirements:
- Excellent written and oral communication skills
- Great organizational skills
- Proficient telephone skills
- The ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
Knowledge and Training:
- Knowledge of clerical and basic accounting procedures
- Aware of POS systems and basic computer operations
Industry Experience:
- Minimum one-year previous experience as a front desk attendant
Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.
Job Types: Part-time
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person