Careers

Why We Believe What We Believe

If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed.  If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was. 

The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company.  We are committed to making sure that you are provided with great “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.


Our Current Job Openings

Housekeeping Supervisor In Training · Full-time

Location: High River, AB

This position will include:

Assigning workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigating complaints regarding housekeeping service and equipment, and takes corrective action.

Obtaining list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinating work activities among departments.

Conducting orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Making recommendations to improve service and ensure more efficient operation.

Assisting with hiring, training and supervision of all Housekeeping and Laundry staff and provide effective ongoing training for all new and existing staff as determined in the evaluation process

Ensuring work areas, equipment and laundry facilities are kept functional and orderly at all times

Assisting with conducting performance evaluations of department staff and department staff meetings

Responding to guest concerns and complaints quickly and efficiently

Assisting with the coordination of daily activities and schedules of all department staff

Keeping work areas stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department

 

Who we are looking for:

Work experience as a Housekeeping supervisor is an advantage but not necessary.

Working knowledge of housekeeping.

Excellent organizational and time management skills

Exceptional customer service skills.

Effective communication skills

Must have the ability to handle and solve customer related concerns and complaints

Morning and weekend work is required

Must be able to stand for long periods of time

Must wear a uniform as per hotel standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

Must have well-groomed appearance at all times

Ability to work cooperatively with all hotel employees

Must know how to operate and perform routine maintenance on equipment in housekeeping and laundry department

Must have physical stamina to maintain a rigorous pace of work

May require some knowledge of basic computer operation

Apply safe work practices where established

Housekeeping Certification may be required

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational and supervisory skills

Must have the ability to handle and solve customer related concerns and complaints

 

Knowledge and Training:

Extensive knowledge of provincial labour standards regulations

Extensive knowledge of WCB regulations

Recruitment, Training and Evaluation

Short and Long-Term Planning

Guest Relations

Team Development

Policy and Procedure Implementation

Delegation

Staff Coordination

Problem Solving

Discipline Maintenance and Conflict Resolution

Complete knowledge of WHMIS program

 

Industry Experience:

Previous experience as an assistant Housekeeping Manager is an asset

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.