This position will include:
Answering and directing all calls appropriately and efficiently
Process and confirm room reservations
Greet, register and assign rooms to arriving guests
Present statement of charges to departing guests and receive payment for services
Perform daily reporting using computerized and manual systems
Answer enquiries regarding guest services and registration of guests by letter, e-mail, telephone or in person
Ensure work areas are stocked and equipment is kept functional and orderly at all times
Responsible for the daily reconciliation of all online reservations
Who we are looking for:
A hardworking, positive and proactive individual
Ability to work cooperatively
Night shift and weekend work is required
Must be well groomed and willing to wear a uniform as per the hotel dress code standards
Must abide by the dress code standards
Must be honest and trustworthy
Skill Requirements:
Excellent written and oral communication skills
Excellent organizational skills
Excellent telephone skills
Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
Knowledge and Training:
Knowledge of clerical and basic accounting procedures
Aware of POS systems and basic computer operations
Industry Experience:
Previous experience in hospitality is an asset
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.