The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is Hiring!

What You Will Do:

• Preparing food orders as quickly and efficiently as possible
• Setting up bussing and sorting stations
• Washing and sanitizing dishes
• Relocating clean dishes and cookware to designated areas
• Keeping the work area stocked, organized, and clean at all times
• Ensuring work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
• Preparing and issuing meals or products requested by other departments
• Ensuring fridges, freezers, storerooms, and areas where food is stored are kept secure and sanitized
• Referring to the kitchen logbook and keeping updated on specials, soup of the day, and functions at the hotel
• Receiving deliveries
• Performing any other job-related duties assigned by the kitchen manager or Sous Chef

We Are Looking For Someone Who:

• Is a hardworking, positive, and proactive individual
• Is able to perform efficiently under pressure and within time restraints
• Cares about their professional appearance and follows uniform and dress code standards
• Works cooperatively with others
• Is able to work evenings and weekends when required
• Applies safe work practices and is aware of food handing laws and requirements
• Has excellent organizational skills

Please Be Aware:

• The job requires a repetitive and quick pace of work
• The job may require standing for long periods of time
• Some physical labour and heavy lifting is required

Knowledge and Training:

• Knowledge of the WHMIS program

Thank you to all applicants for their interest in this opportunity, but only candidates selected for an interview will be contacted.

The Heritage Inn & Convention Centre in Pincher Creek, Alberta is seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our hotel's front desk. The ideal candidate will have a passion for providing excellent customer service and be able to manage a team of front desk staff effectively.

Responsibilities:

• Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming.
• Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.
• Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
• Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
• Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience.
• Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
• Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
• Monitor and manage the hotel's budget and expenses related to the front desk operations.
• Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

Requirements:

• At least 2 years of experience in a front desk management role in the hospitality industry.
• Excellent customer service skills and the ability to manage a team effectively.
• Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.
• Knowledge of hotel reservation systems and front desk operations.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years front desk and night audit experience.

We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.

Thank you to all those who apply; however, only those considered for an interview will be contacted.

The Heritage Inn & Convention Centre in Pincher Creek, Alberta is hiring!

What You Will Do:

• Hire, train and supervise all restaurant staff and provide effective ongoing training for all new and existing staff.
• Conduct performance evaluations of department staff.
• Respond to guest concerns efficiently.
• Coordinate daily tasks and schedules of all department staff.
• Keep work area stocked, organized, and sanitized at all times.
• Ensure work areas and equipment are kept functional at all times, reporting any deficiencies as necessary.

We Are Looking For Someone Who:

• Is available for shift work and weekends.
• Cares about their professional appearance and follows uniform and dress code standards.
• Is able to perform efficiently under pressure and within time restraints.
• Is able to work cooperatively with hotel employees and customers.
• Has their Food and Beverage Server Certification (preferred).
• Has their Food Safety Certificate (preferred).
• Applies safe work practices.

Skill Requirements:

• Excellent written and oral communication skills
• Great organizational skills
• Well developed supervisory skills

Knowledge, Experience, and Training:

• Knowledge of basic computer operation
• Extensive knowledge of provincial labor standards regulations
• Extensive knowledge of WCB regulations
• Knowledge of WHMIS program
• Knowledge of provincial liquor regulations
• Training and Evaluation techniques
• Short and Long Term Planning
• Guest Relations
• Team Development techniques
• Policy and Procedure Implementation
• Problem Solving, Discipline Maintenance, and Conflict Resolution
• Cost Control

Industry Experience:

• A minimum of two years experience as a food and beverage server is required.

Please Be Aware:

• The position may rigour heavy lifting.
• The position may require long periods of standing.

Thank you to all who apply; only those considered for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is hiring!

What You Will Do:

Maintain a neat and clean home for visitors

Take part in laundry duties

Wash floors of guest bathrooms, hallways, lobbies, and other assigned areas, as required

Dust and sanitize furniture and clean, polish, and sanitize appliances

Vacuum carpeting, area rugs, draperies, and upholstered furniture

Clean and sanitize washrooms, fixtures, and surfaces

Wash doors, windows, walls, and bathroom ceilings

Maintain all bedroom and bathroom linen and amenities

Perform any other job-related duties as assigned by the supervisor

We Are Looking Fro Someone Who:

Cares about their professional appearance and follows uniform standards

Works cooperatively with others

Can operate and perform routine maintenance on equipment located in the housekeeping department

Applies safe work practices

Can work shift and weekend work when required

Is able to perform efficiently under pressure and within time restraints

Skill Requirements:

Great oral communication skills

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and report to the supervisor, as necessary

Knowledge and Training:

Knowledge of the WHMIS program

Industry Experience:

Previous housekeeping experience is an asset.

Please Be Aware:

This job requires rigorous pace of work, long periods of standing, and some physical labour and heavy lifting.

Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is hiring!

What You Will Do:

• Maintain an inventory of vacancies, reservations, and room assignments.
• Register arriving guests and assign rooms.
• Answer questions regarding hotel services.
• Provide information about services available in the community.
• Respond to guests' concerns and help resolve any issues.
• Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
• Present statements of charges to departing guests.
• Receive payments.

Thank you to all who apply; those considered for an interview will be directly contacted.

The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is hiring!

What You Will Do:

• Provide ongoing evaluation of staff work performance for the Housekeeping and Laundry departments.
• Implement and maintain procedures that ensure smooth operation and meet the hotel's standards.
• Thoroughly inspect rooms cleaned each day.
• Monitor assigned areas through inspection rounds to ensure that quality standards and departmental policies are being met.
• Hire, train, and supervise all Housekeeping and Laundry staff and provide ongoing training for all new and existing staff as determined in the evaluation process.
• Ensure work areas, equipment, and laundry facilities are kept functional and orderly at all times.
• Conduct department staff meetings.
• Respond to guest concerns quickly and professionally.
• Coordinate schedules of the departments' staff and delegate tasks, as necessary.
• Keep work areas stocked, organized, and clean at all times as defined by the posted task list and the cleaning schedule.

We Are Looking For Someone Who:

• Performs efficiently under pressure and within time restraints.
• Works cooperatively with others.
• Demonstrates strong leadership qualities.
• Applies safe work practices.

Please Be Aware:

• Shift and weekend work is required.
• The job requires periods of standing for a long time.
• Some physical labour and heavy lifting is required.

Skill Requirements:

• Excellent organizational skills
• Exceptional customer service
• Strong communication and supervisory skills

Knowledge and Training:

• Extensive knowledge of provincial labour standards and regulations
• Experience in the Following Areas: Recruitment, Training, Evaluation; Short and Long-Term Planning; Guest Relations; Team Development; Policy and Procedure; Implementation; Delegation and Staff Coordination
• Complete knowledge of the WHMIS program

Industry Experience:

• Previous experience as an assistant Housekeeping Manager or Housekeeping Supervisor is an asset.

Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.