Careers

Why We Believe What We Believe

If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed.  If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was. 

The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company.  We are committed to making sure that you are provided with great   “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.


Our Current Job Openings

Server · Part-time

Location: Pincher Creek, AB

This position will include:

Demonstrating a thorough knowledge of all food and beverage menus items and their presentation; as well as, sides and choices associated with each item

Serving and ensuring guests meals are pleasant and enjoyable

Clear and reset tables

Check tables for proper setting and supplies

When necessary, take room service orders, set up the trays and deliver the orders. If necessary, remove/return dishes/room service trays from hallways

Handle financial transactions within the restaurant during his or her shift

Provide a reconciliation of cash, charges and floats throughout the shift

Keep work area stocked, organized and clean at all times

Respond to guest concerns and complaints quickly and efficiently

Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary

Perform any other job-related duties assigned by the supervisor

 

Who we are looking for:

Must have well-groomed appearance at all times

Ability to work cooperatively

Must have physical stamina to maintain a rigorous pace of work

Must know how to operate and perform routine maintenance on equipment located in the restaurant

Apply safe work practices where established

Must be available to work evenings and weekends

Must be able to stand for long periods of time

Must abide by the dress code standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

 

Knowledge and Training:

Complete familiarity with operation of POS systems
Knowledge of WHMIS program

Responsible liquor service certificate / training (ProServe)

 

Industry Experience:

Previous experience as a server is an asset.

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Duty Manager · Full-time

Location: Pincher Creek, AB

Description of Duties:

Assist with the operation of the front desk (answering phone, taking reservations, checking in/out guests, transferring calls, cash outs).

Assist with the Housekeeping Department (room inspections, cleaning rooms if required, cleaning laundry if required).

Assist with the operation of the Café Café (seating customers, assisting wait staff, taking cash).

Assist with the operation of the Lounge (assisting server, preparing drinks, running food, taking cash).

Assist with the operation of the Nightclub or Pub (scheduling, policing, assisting staff). Perform security walkthroughs of the entire hotel premise.

Complete beverage orders (requisitions are required for this procedure).

Communicate to the General Manager of daily activities through a logbook.

Ensure hotel standards are being followed and reviewed regularly

Ensure department procedures (open & closing duties, cleaning lists) are being adhered to.

Perform any other duties that may be assigned from time to time by the General Manager

 

Position Requirements:

Must wear professional and appropriate attire

Must have a well-groomed appearance at all times

Must be able to perform efficiently under pressure and within time constraints

Must be honest and trustworthy

Must have ability to work cooperatively with all hotel employees

Must be aware of all company policies, procedures, amenities and services

Must be flexible for day or night shifts, as well, split shifts if necessary

 

Skill Requirements:

Excellent written and oral communication skills

Excellent organizational skills

Positive attitude towards the hotel and the hotel industry in general

Must have the ability to handle and solve customer related concerns and complaints and report to management as necessary

 

Knowledge and Education:

Degree in hotel management

Must have complete knowledge and understanding of all the company’s policies, standards and procedures, as well as being familiar with Provincial labor and safety regulations

General knowledge of tourism industry and attractions in the immediate area

Knowledge of hotel management computer system and POS system

Customer Service

 

Industry Experience:

A minimum of one-year management experience is required.

 

Salary will be commensurate based on experience and education. Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

Maintenance Manager · Full-time

Location: Pincher Creek, AB

The Heritage Inn Hotel & Convention Centre is looking to fill the role of a Maintenance Manager. The right candidate will supervise and coordinate all maintenance activities within the hotel. Ensure that safe work practices are being followed. Establish and follow a maintenance program for weekly, monthly and annual preventative maintenance on all equipment and the buildings. Keep a detailed log book on all daily activities and observations. Maintain a professional and pleasant attitude and provide excellent customer service to ensure customer satisfaction.

 

Description of Duties:

Coordinate daily activities and schedules of all maintenance staff, when applicable.

Respond to guest concerns and complaints quickly and efficiently.

Ensure that all maintenance requests are dealt with immediately.

Ensure that all the interior and exterior areas of the hotel are kept clean and safe at all times.

Order and pick up materials required to carry out repairs on the hotel equipment and buildings, with the General Manager’s approval.

Ensure cleanliness and chemical upkeep of the pool and hot tub within Provincial Health and Safety regulations.

Keep the maintenance shop organized and stocked with the minimum requirements of light bulbs, batteries and other basic maintenance items used on a regular basis.

Keep boiler and electrical rooms clean, safe and unobstructed at all times.

Keep all the hotel equipment in good and safe working order, and inform the General Manager of all deficiencies that could result in total break down of such equipment.

Inform Front Desk staff immediately of all out of order guest rooms (OOO) and any current or upcoming maintenance projects that could jeopardize the comfort or safety of hotel guests.

Obtain quotes, and when approved, coordinate the activities of outside contractors and repairmen.

Perform any other job related duties as assigned by the General Manager. Attend department head meetings as required.

 

Position Requirements:

Must have physical stamina to maintain a rigorous pace of manual work Must have the ability to work cooperatively with all other hotel employees Must be available or have alternative contact in place on a 24 hour basis Shift and weekend work is required

Must be able to stand for long periods of time

Must wear a uniform as per hotel standards

Some physical labor and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints Must be honest and trustworthy

Must maintain well groomed appearance at all times Apply safe work practices where applicable

 

Skill Requirements:

Must have the ability to safely operate a wide range of power and hand tools

Excellent written and oral communication skills

Excellent organizational skills

Must have the ability to handle and solve customer related concerns and complaints and report to management as necessary

 

Knowledge and Training:

Must know all company policies, procedure, amenities and services Complete knowledge of WHMIS program

General knowledge of tourism industry and attractions in the immediate area May require knowledge of basic computer operation

 

Industry Experience:

A minimum of two years experience in a maintenance related position.

Kitchen Manager · Full-time

Location: Pincher Creek, AB

This position will include:

Food purchasing, receiving and storing as per hotel standards.

Ensuring the quality of all food prepared at all times and constantly checking for taste, temperature, and visual appeal.

Ensuring any guest concerns and complaints are resolved quickly and efficiently.

Making daily inspections of all fridges, freezers and food storerooms, to ensure proper par levels, inventory management, rotation and dating of all products.

Ensuring kitchen and area is stocked, organized and cleaned at all times.

Planning daily features and specials.

Record food inventory.

Maintain awareness of all food and fire safety regulation.

Hire, train and supervise all kitchen staff and provide effective ongoing training ensuring certifications are up to date.

Coordinate daily activities and schedules of all department staff.

Conduct regular department staff meetings.

Participate in the annual budget process to ensure financial objectives are met for the Food & Beverage Division.

 

Who we are looking for:

A hardworking, knowledgeable and proactive professional with at least two years of kitchen supervisory experience and Food Safe certification.

Preference will be given to candidates with Red Seal Certification or equivalent.

Must be passionate about the food service industry and current with the latest provincial and federation regulations and industry trends.

A hands-on and detail-oriented manager who believes in leading by example, and is always willing to jump in and help whenever required. Evening and weekend work will be required. ​

 

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.