Why We Believe What We Believe
If you have ever stayed at a hotel, then you know that some of the most important aspects of your stay included a clean and comfortable room; good food served in a reasonable time; and warm, friendly hotel staff that made you feel welcomed. If they did their job properly, then you wanted to come back and stay at that hotel again and you probably even told your friends and family about how enjoyable your stay was.
The secret to making sure that good customer service happens time and time again starts with you, the employee, and us the company. We are committed to making sure that you are provided with great “internal customer service” so that you can provide great “external customer service” to our valued Guests who choose us over many other hotels and motels.
Our Current Job Openings
General Posting
The Heritage Inn Hotel & Convention Centre is hiring for a variety of positions! Whether you are interested in starting a career in hospitality, or continuing your professional growth in a management position, please apply!
- Pincher Creek, Alberta
- Taber, Alberta
- Moose Jaw, Saskatchewan
- Saskatoon, Saskatchewan
- Cranbrook, British Columbia
We are looking for caring, dedicated professionals with a passion for customer service.
- Maintenance Technician
- Housekeeping Manager
- Front Desk Manager
- Server
- Line Cook
- General Manager
If working at a respected establishment while helping others in a supportive environment excites you, we encourage you to get in touch.
How to apply:
Restaurant Server (Part-time)
The Heritage Inn Hotel & Convention Centre is looking for restaurant servers to join our team!
*Only apply for this position if you currently reside in or near Pincher Creek, AB . Or willing to relocate.*
This position will include:
Demonstrating a thorough knowledge of all food and beverage menus items and their presentation; as well as, sides and choices associated with each item
Serving and ensuring guests meals are pleasant and enjoyable
Clear and reset tables
Check tables for proper setting and supplies
When necessary, take room service orders, set up the trays and deliver the orders. If necessary, remove/return dishes/room service trays from hallways
Handle financial transactions within the restaurant during his or her shift
Provide a reconciliation of cash, charges and floats throughout the shift
Keep work area stocked, organized and clean at all times
Respond to guest concerns and complaints quickly and efficiently
Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
Perform any other job-related duties assigned by the supervisor
Who we are looking for:
Must have well-groomed appearance at all times
Ability to work cooperatively
Must have physical stamina to maintain a rigorous pace of work
Must know how to operate and perform routine maintenance on equipment located in the restaurant
Apply safe work practices where established
Must be available to work evenings and weekends
Must be able to stand for long periods of time
Must abide by the dress code standards
Some physical labour and heavy lifting is required
Must be able to perform efficiently under pressure and within time restraints
Must be honest and trustworthy
Skill Requirements:
Excellent written and oral communication skills
Excellent organizational skills
Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
Knowledge and Training:
Responsible liquor service certificate / training (ProServe)
Industry Experience:
Previous experience as a server is an asset.
Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.
Job Type: Part-time
Pay: From $15.00 per hour
Additional pay:
- Tips
Flexible language requirement:
- French not required
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Front Desk Attendant (Part-time)
The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is hiring!
Please only apply if you are in the Pincher Creek area, thank you.
What You Will Do:
- Answer and direct all calls appropriately and efficiently
- Process and confirm room reservations
- Greet, register, and assign rooms to arriving guests
- Present statement of charges to departing guests and receive payment for services
- Respond to guests' questions and/or concerns
- Ensure work areas and equipment are kept functional and orderly at all times
We Are Looking For Someone Who:
- Is a hardworking, positive, and proactive individual
- Is able to work cooperatively with other
- Is available for morning, afternoon, evening, and weekend work
- Cares about their professional appearance and follows uniform and dress code standards
Skill Requirements:
- Excellent written and oral communication skills
- Great organizational skills
- Proficient telephone skills
- The ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
Knowledge and Training:
- Knowledge of clerical and basic accounting procedures
- Aware of POS systems and basic computer operations
Industry Experience:
- Minimum one-year previous experience as a front desk attendant
Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.
Job Types: Part-time
Benefits:
- Discounted food
- On-site parking
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Line Cook (Part-time)
Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is hiring!
What You Will Do:
- Prepare food orders as quickly and efficiently as possible
- Keep work area stocked, organized, and clean at all times
- Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
- Prepare and issue products requested by requisition for other departments
- Ensure fridges, freezers, storerooms, and areas where food is stored are kept secure
- Stay up to date on soup of the day, specials, or functions and prepare accordingly
- Assist with the receiving and proper storage of all deliveries
- Perform any other job-related duties assigned by the supervisor
We Are Looking For Someone Who:
- Cares about their professional appearance and follows uniform and dress code standards
- Works cooperatively with others
- Knows how to operate and perform routine maintenance on equipment located in the kitchen
- Applies safe work practices
- Is able to perform efficiently under pressure and within time restraints
- Is able to work shift and weekend work
Skill Requirements:
- Previous experience in the food industry is an asset (2 years or more preferred)
- Knowledge of and experience with Canadian cuisine is an asset
- Excellent communication skills
- Great organizational skills
- Must have the ability to handle and solve customer related concerns and report to supervisor, as necessary
- Knowledge of WHMIS program
- Food Safe Level I certificate is required
Other:
- Job may require heavy lifting, standing for long periods of time, and working at a rigorous pace
Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.
Job Type: Part-time
Benefits:
- Dental care
- Discounted food
- Vision care
Schedule:
- Evening shift
- Every Weekend
- Monday to Friday
Work Location: In person
Housekeeping Room Attendant
The Heritage Inn Hotel & Convention Centre in Pincher Creek, Alberta is hiring!
What You Will Do:
Maintain a neat and clean home for visitors
Take part in laundry duties
Wash floors of guest bathrooms, hallways, lobbies, and other assigned areas, as required
Dust and sanitize furniture and clean, polish, and sanitize appliances
Vacuum carpeting, area rugs, draperies, and upholstered furniture
Clean and sanitize washrooms, fixtures, and surfaces
Wash doors, windows, walls, and bathroom ceilings
Maintain all bedroom and bathroom linen and amenities
Perform any other job-related duties as assigned by the supervisor
We Are Looking Fro Someone Who:
Cares about their professional appearance and follows uniform standards
Works cooperatively with others
Can operate and perform routine maintenance on equipment located in the housekeeping department
Applies safe work practices
Can work shift and weekend work when required
Is able to perform efficiently under pressure and within time restraints
Skill Requirements:
Great oral communication skills
Excellent organizational skills
Must have the ability to handle and solve customer related concerns and report to the supervisor, as necessary
Knowledge and Training:
Knowledge of the WHMIS program
Industry Experience:
Previous housekeeping experience is an asset.
Please Be Aware:
This job requires rigorous pace of work, long periods of standing, and some physical labour and heavy lifting.
Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.
Job Types: Full-time, Part-time, Permanent
Benefits:
- Discounted food
- On-site parking
Work Location: In person
Area Sales Manager
Job description:
We are seeking an enthusiastic, driven and self-motivated Area Sales Manager to join our Sales team.
Key Responsibilities:
Business Development:
- Prospect and pursue new business opportunities in the corporate, government, sports and SMERF segments to grow customer base
- Work with travel partners constantly to remain top of mind for accommodation needs
- Create a lead generation funnel and convert sales leads
- Develop and conduct persuasive verbal sales presentations to prospective clients
- Respond to Requests for Proposals in a timely manner
- Manage existing accounts for the properties through follow-ups and regular sales visits
- Manage and regularly update accounts database and business details efficiently
- Coordinate site inspections for community and hotel events
- Know the local markets and perform a yearly SWOT analysis
- Achieve and surpass revenue quotas on a monthly and yearly basis
- Engage in networking activities inside and outside the hotel to secure new business
- Maximize rates and NOI using ROI templates
Business Solicitation:
- Organize sales blitzes within local area and out of town
- Travel locally to conduct sales calls, promote the hotels and review competition
- Represent hotels at trade shows, exhibits and community events
- Carry out telemarketing sales, mail-outs and local advertising
- Negotiate and maximize up-selling and cross-selling opportunities across departments
- Quote and negotiate prices within established parameters
- Prepare and issue contracts and addendums as needed
Relationship Management:
- Identify key decision makers of sales accounts and build strong business relationships
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue
- Act as a liaison between the hotel and groups, ensuring smooth execution of group stay
- Support hotel service personnel and relationship strategy to drive customer loyalty
- Provide exceptional customer service and knowledge of hotel facilities to potential clients
- Develop relationships within the community to expand client base
Qualifications:
- Experience in hotel regional sales and/or related field will be an advantage
- Strong organizational, time management and multitasking skills
- Excellent written and verbal communication abilities and interpersonal skills
- Ability to work well both independently and as part of a team.
- Proficiency in Google Workspace, Microsoft Office, POS and hotel property management systems
- Bachelor's degree in hospitality, business, or related field. Hospitality experience in lieu of degree will be considered.
- Ability to travel occasionally to hotel properties (25% travel)
- Hours of work may vary based on the demands of the position
To apply, please submit your resume and cover letter detailing your relevant experience and interest in this role. We look forward to hearing from you!
Thank you for your interest in the Area Sales Manager position. Due to the high volume of applications, we regret to inform you that we are unable to respond to each applicant individually. Please know that we are carefully reviewing all submissions and will reach out to those selected for further consideration. We value the time and effort you invested into your application and we encourage you to apply for future openings that match your skills and experience.