Job Application

The Heritage Inn & Convention Centre in Pincher Creek, Alberta is seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our hotel's front desk. The ideal candidate will have a passion for providing excellent customer service and be able to manage a team of front desk staff effectively.

Responsibilities:

• Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming.
• Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.
• Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
• Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
• Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience.
• Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
• Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
• Monitor and manage the hotel's budget and expenses related to the front desk operations.
• Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

Requirements:

• At least 2 years of experience in a front desk management role in the hospitality industry.
• Excellent customer service skills and the ability to manage a team effectively.
• Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.
• Knowledge of hotel reservation systems and front desk operations.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years front desk and night audit experience.

We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.

Thank you to all those who apply; however, only those considered for an interview will be contacted.