Job Application

Front Desk Manager

Location: Pincher Creek, AB

The Heritage Inn & Convention Centre in Pincher Creek, Alberta is seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our hotel's front desk. The ideal candidate will have a passion for providing excellent customer service and be able to manage a team of front desk staff effectively.


  • Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming.
  • Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.
  • Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
  • Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
  • Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience.
  • Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
  • Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
  • Monitor and manage the hotel's budget and expenses related to the front desk operations.
  • Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.


  • At least 2 years of experience in a front desk management role in the hospitality industry.
  • Excellent customer service skills and the ability to manage a team effectively.
  • Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.
  • Knowledge of hotel reservation systems and front desk operations.
  • Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years front desk and night audit experience.

We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.

Thank you to all those who apply; however, only those considered for an interview will be contacted.

Job Types: Full-time, Permanent


  • Dental care
  • Discounted or free food
  • On-site parking
  • Vision care

Flexible Language Requirement:

  • French not required


  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

Work Location: In person

Application Form

Pincher Creek, AB
Current Openings

Line Cook

General Posting

Front Desk Manager

Food & Beverage Manager

Room Attendant

Front Desk Agent

Housekeeping Manager

Maintenance Technician

Maintenance Manager