The Heritage Inn & Convention Centre in Pincher Creek, Alberta is seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our hotel's front desk. The ideal candidate will have a passion for providing excellent customer service and be able to manage a team of front desk staff effectively.
- Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming.
- Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.
- Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
- Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
- Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience.
- Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
- Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
- Monitor and manage the hotel's budget and expenses related to the front desk operations.
- Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.
- At least 2 years of experience in a front desk management role in the hospitality industry.
- Excellent customer service skills and the ability to manage a team effectively.
- Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.
- Knowledge of hotel reservation systems and front desk operations.
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years front desk and night audit experience.
We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development. If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.
Thank you to all those who apply; however, only those considered for an interview will be contacted.